Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
References
Timeline
Generic

Rhonda Wright

Brooklyn,NY

Summary

I am looking to secure a position that will use my years of experience as an administrator while allowing me the opportunity to grow professionally to a managerial role. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT-Support, Human Resources positions positions to help launch career while achieving company goals.

Overview

37
37
years of professional experience

Work History

Call Center (CC) Supervisor

Maximus Inc
New York
01.2020 - 02.2024
  • Interviewed and recommended hiring and promotion of contact center staff, through partnering with Human Resources
  • Participated in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.

Quality Assurance Analyst

Centers Plan for Healthy Living
Staten Island
04.2017 - 12.2019
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Conducted internal audits to measure adherence to established QA standards.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Used quality monitoring system to compile and track individual and team performance.
  • Trained and led staff on proper QA standards.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions and resolving issues.

Front Desk Receptionist

Deborah Silberman M.D. Ophthalmology
Brooklyn
09.2015 - 04.2017
  • Checked and verified insurance eligibility for prior appointments
  • Obtained electronic referral for various insurances
  • Conducted Visual Field test and Auto Refractions
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Office Assistant/Billing (Intern Trainee)

Universal Billing
Brooklyn
02.2015 - 05.2015
  • Completed eligibility verification status for various medical facilities
  • Examined documents to ensure accurate entries and entered all charges
  • Certified correct coding and charges to generate and submit clean electronic claims
  • Reviewed and prepared billing statements for patients
  • Maintained strictest of confidentiality, adhered to all HIPAA guidelines and regulations.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Relationship Manager

Preferred Health Partners
Brooklyn
09.1986 - 05.2012
  • Managed the daily operations of medical records, medical assistants, and laboratory
  • Analyzed patient satisfaction surveys; identified trends and patterns
  • Prepared and submitted daily deposits; established financial and collection reports
  • Facilitated and participated in Annual Health Fair projects and community events
  • Monitored and submitted employees progress review quarterly top.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Established strong client relationships to drive business development.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Developed processes for tracking key performance indicators such as customer retention rates and overall satisfaction scores.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Education

Associate of Applied Science - Health Administration

ASA College
New York, NY
05-2015

Skills

  • People Oriented
  • Interpersonal Skills
  • Independent Worker
  • Team Player
  • Self-Starter
  • Microsoft Office Suite
  • Adobe Acrobat
  • Deltek
  • Workday
  • Complex Problem-Solving
  • Staff Discipline
  • Training and Mentoring
  • Employee Motivation
  • Policy Enforcement
  • Staff Development
  • Financial Management
  • Business Administration
  • Processes and Procedures
  • Process Monitoring and Improvement
  • Process Improvement
  • Blueforce

Custom

Actively Seeking Employment, Brooklyn, NY, 07/2021 - Present

Accomplishments

  • Awarded Loyal Service
  • Awarded Humanitarian Award for progress and growth of Community and Charity.

References

References available upon request.

Timeline

Call Center (CC) Supervisor

Maximus Inc
01.2020 - 02.2024

Quality Assurance Analyst

Centers Plan for Healthy Living
04.2017 - 12.2019

Front Desk Receptionist

Deborah Silberman M.D. Ophthalmology
09.2015 - 04.2017

Office Assistant/Billing (Intern Trainee)

Universal Billing
02.2015 - 05.2015

Relationship Manager

Preferred Health Partners
09.1986 - 05.2012

Associate of Applied Science - Health Administration

ASA College

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Rhonda Wright