Rhonda Wright

• Fostered a culture of continuous improvement by mentoring staff on best practices and operational excellence standards.
• Analyzed performance metrics to identify areas for improvement, resulting in increased productivity and service quality.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Streamlined operational workflows to enhance efficiency and reduce costs across multiple departments.

• Oversaw all Class A luxury lease-ups in Georgia and Florida markets, achieving accelerated stabilization and occupancy growth.
• Enhanced leasing performance through digital marketing optimization, structured training, and onsite team development.
• Directed multi-site operations ensuring alignment with company expansion goals.
• Managed regional budgets, capital planning, contract negotiations, and vendor performance.

• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
• Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
• Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
• Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
• Managed budget development and expense control, ensuring optimal financial performance across all properties in the region by implementing an over budget approval process.
• Enhanced property occupancy rates over 90% in a competitive market by implementing strategic marketing plans and conducting regular market analyses.
• Established strong partnerships with local government agencies, streamlining permitting processes for construction projects or zoning changes as needed.

• Created and managed 11 annual budgets for every property within the portfolio.
• Trained, empowered, and motivated teams through team building activities, 1 on 1 meetings with Property Managers, continuous support, training, and providing feedback as needed.
• Implemented new renewal increases that are averaging 10% to 30% month over month during pandemic.
• Improved the unit turnkey process relating to quality and timeline, resulting to faster lease-up.
• Oversaw multiple capital improvement projects; such as parking lot seal and stripes, new playground installs, landscape upgrades, unit additions, and new sign package projects.
• Developed new training initiatives and quarterly bonus structures for Property Managers.

• Responsible for the P&L and operations portfolio of 7 market rate and 1 tax credit properties in the Atlanta Metro Area, Augusta, and Columbus area.
• Oversaw the deployment and successful completion of all capital improvement plan within owners’ approved budgets.
• Served as owners’ liaison in the coordination efforts with contractors, consultants, and project managers
• Handled all internal corporate, owner and compliance reporting.
• Generated an average of 15% rental increase as a result capital improvement program.
• Transitioned and repositioned 6 distressed properties within an 8-month period.
• Implemented personal development and training programs for 6 newly hired Property Managers.
• Implemented stringent collections policies to decrease delinquencies by an average of 20% across the portfolio.
• Established an average physical occupancy growth of 22% throughout the portfolio.
• Oversaw a RUBS implementation after management takeover on all new leases and renewals.

• Managed the daily operations of 2 lease-up properties totaling 100 units within the City of Atlanta.
• Responsible for generating Monthly Variance Reports, Owners’ Monthly Reports, Lease-up and Marketing Programs.
• Achieved 96% stabilization on both in-town properties within a 7-month period from takeover.
• Assisted corporate team with the Due Diligence review for 5 new property acquisitions throughout the southeast.

• Managed new ownership & management transition while effectively maintaining resident retention.
• Oversaw the property capital improvement plan in excess of $1 million.
• Coordinated the unit turnover schedule while maintaining high monthly occupancy and ensured that the project was completed on time and within budget.
• Responsible for generating Monthly Variance Reports, Executive Summaries, and Internal Corporate Reports.
• Performed periodic due diligence reviews with the acquisitions team to analyze the financial performance and physical improvements required for potential property acquisitions or management transitions on both existing and new construction projects
• Continuously reduces the property’s average delinquency as a result of aggressive collection efforts through timely eviction filings and emphasizing a “no partial payments” program.

• Increased occupancy from 71% to 90% within 60 days by recommissioning all distressed units while balancing the operating budget.
• Improved NOI by significantly reducing vacancy loss and concessions.
• Reduced 3rd party vendor costs by self-performing repairs with our in-house maintenance staff.
• Remained compliant with company policies and applicable fair housing & leasing laws.
• Participated in the preparation of the annual operating budget.
• In charge of the annual performance reviews for onsite associates.

• Developed and utilized sound rent collection procedures to reduce resident delinquencies.
• Prepared daily deposits and maintained all receipts.
• Filed court documents for eviction and attended scheduled court hearings on behalf of the Owner.

• Exceeded leasing renewals goals by 15% for 2 quarters.
• Coordinated monthly property events to promote resident social interaction.

• Inspected units after move-outs and prepared final account statements.
• Scheduled vendor work orders.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Maintained a monthly closing ratio of above 40%.
• Maintained an economic occupancy above 95% through an aggressive marketing campaign.