Rhonda Wright
Bella Vista,AR
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beauty Advisor
The Estee Lauder Companies
10.2019 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Mortgage Loan Originator
Arkansas Federal Credit Union
Rogers , Arkansas
11.2023 - 09.2024
- Researched and evaluated various loan products to determine the best fit for each customer.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Reviewed borrower documents such as tax returns, bank statements, employment history. to verify accuracy and completeness.
- Processed loan applications in accordance with established guidelines and standards.
- Submitted approved files for final review prior to closing date.
- Attended industry events, seminars, workshops for professional development purposes.
- Promoted mortgage products through marketing campaigns using multiple channels such as email blasts, social media posts.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
Mortgage Loan Officer Assistant - Licensed
Flat Branch Home Loans
Rogers , Arkansas
09.2019 - 11.2023
- Assisted Area Sales Manager with loan pre-qualifications by gathering and verifying customer financial information.
- Provided administrative support to the Loan Officers, such as scheduling appointments, answering phones and responding to emails.
- Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
- Assisted in preparing marketing materials to promote new loan products or services.
- Generated weekly pipeline updates for management team members.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Managed CRM for Area Sales Manager
- Expertise in process flow management, underwriting guidelines, and Encompass support
Financial Center Lending Officer
Bank of America
Bentonville , Arkansas
12.2017 - 06.2019
- Analyzed borrower's financial information, such as income, assets, credit history and debt obligations to determine eligibility for loan approval.
- Advised clients on the various types of loans and credit options that are available, including interest rates and repayment plans.
- Ensured compliance with all applicable laws and regulations pertaining to lending operations.
Education
MBA - International Business
John Brown University
Siloam Springs, AR12-2016
Master of Science - Organizational Management
John Brown University
Siloam Springs, AR12-2011
Doctor of Education - Instructional Technology
Baker University
Baldwin City, KSMaster of Science - Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Relationship building and management
- Team Collaboration
- Client Relationship Building
- Sales expertise
- Organization and Multitasking
- Products knowledge
Certification
- NMLS#1172647
Timeline
Mortgage Loan Originator
Arkansas Federal Credit Union
11.2023 - 09.2024
Beauty Advisor
The Estee Lauder Companies
10.2019 - Current
Mortgage Loan Officer Assistant - Licensed
Flat Branch Home Loans
09.2019 - 11.2023
Financial Center Lending Officer
Bank of America
12.2017 - 06.2019
- NMLS#1172647
MBA - International Business
John Brown University
Master of Science - Organizational Management
John Brown University
Doctor of Education - Instructional Technology
Baker University
Master of Science - Marketing
Southern New Hampshire University
Similar Profiles
MARTA POHRIBMARTA POHRIB
Commercial Manager at Estee Lauder CompaniesCommercial Manager at Estee Lauder Companies
Shelby YoungShelby Young
Account Executive at Estee Lauder CompaniesAccount Executive at Estee Lauder Companies
Sphiwe KhozaSphiwe Khoza
Corporate Counter Manager at Estee Lauder CompaniesCorporate Counter Manager at Estee Lauder Companies