Rhonda Ybarra

Supported the Kansas City, Springfield and St. Louis, MO sales markets and covered multiple other markets for S3's when they were on vacation.

Assigned office keys, set new employees up with alarm code and trained them on the alarm system.

Greeted visitors and clients and if needed got them assigned to a conference room and wifi.

Responsibilities included, picking up mail, sorting and distributing to companies whom leased office space. Prepared out going mail and sample shipments, completing FedEx labels and dry ice stickers.

Processed sales sample requests from start to finish, in FS Streetsmart, Roadwise, Samplewise, including updates through the process. Maintained a parstock of client samples in the warehouse.

Fulfilled requests from sales and customers for product nutritional specs, point of sale, samples pricing, availability in DOT Foods and any other requests.

Scheduled and received inbound sample deliveries.

Managed market calendars with food shows, client market visits, conference rooms for the four different companies that leased office space in the KS office as well as the MO office.

Responsibility included Restaurant Depot monthly client audits. Completing multiple client assigned tasks ie capturing before and after photos of product shelves once I straightened and restocked, requested client stock on hand reports and checked against warehouse inventory, captured photos of competitive products price tags and made sure price tags were up on clients products.

On occasion worked food show booths as needed, including set-up and tear down.

Ordered office supplies, toner and kept up with sales supplies for food shows and sales meetings.

Scheduled HVAC quarterly maintenance, bi-annual kitchen hood vent cleaning and fire suppressant system.

• Processed all client sample requests from beginning to end.
• Assisted in obtaining product nutritional, specs and keeping point of sales stocked.
• Greeted customers and assisted with sales samples, merchandise, finding accessories and completing orders.
• Trained new employees on the alarm system, set up codes in the system, assigned keys and maintained alarm system when an employee exited the company.
• Supported sales with trade show process, gathering all client approvals, requested payments for participation. Reserved trucks with Ryder logistics. Created product cards, gathered and printed point of sales materials, and managing booth setup. Worked food shows as needed.

• Maintained up-to-date knowledge of product and service changes.
• Processed distributor manufacturer orders.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Bid coordinator, received bid requests and processed them by bidding client products matching product descriptions, obtained bid pricing and returning bid documents in a timely manner.