Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Timeline
Generic

Rhonda A. Lamb

Bronx,NY

Summary

A seasoned professional with 22+ years of experience, including billing and collections, account management, and member services with a demonstrated ability to manage financial data, resolve account discrepancies, and provide exceptional service. My customer service experience expands to health and wellness and serving the community, as these skills work together for the greater good.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Reflexologist for Seniors

P.E.P. For Seniors
Bronx, New York
01.2024 - Current
  • Weekly/Bi-weekly reflexology sessions for seniors
  • Provide advice on nutrition, exercise, stress reduction techniques, breathing exercises.

Food Pantry Assistant Director (Volunteer)

St. Paul's Lutheran Evangelical Church - Food Pantry
Bronx, New York
09.2023 - Current
  • Oversee the weekly operations of the food pantry, ensuring efficient distribution of food items to community members while maintaining inventory levels and adhering to safety and health regulations.

Food Pantry- Volunteer

01.2021 - Current
  • Assist in the organization and distribution of food items to community members in need, ensuring a compassionate, and efficient service.

Billing/Collection Associate

Hamilton-Madison House
New York, NY
01.2011 - 11.2011
  • Diligently managed patient billing and collection processes, ensuring accurate invoicing, timely payment follow-up, and effective resolution of account discrepancies.

Accounting Associate

Information Management Network / Institutional Investors
New York, NY
08.2000 - 08.2008
  • Billing and collections for multi state and international conferences, ensuring timely receivable input and deposit processing.
  • Administered employee expense accounts with a focus on accuracy and compliance with financial policies.
  • Responsible for the accurate posting of financial data and thorough review of accounting reports to maintain financial integrity.

Billing/Collections and Front Desk Associate

Dr.Linda Hipps, OB-Gyn
Garden City, New York
06.1999 - 04.2000
  • Administrative support - streamlining office operations and enhancing patient care through efficient appointment scheduling, medical record management, and the provision of exceptional customer service.
  • Follow up with insurance companies for settlement of patient accounts; posting payments to patients' accounts.

Member Service Representative

Municipal Credit Union
Elmont, New York
08.1998 - 05.1999
  • Investigated and rectified account discrepancies to ensure member satisfaction and accuracy in financial records.
  • Processed personal and car loan disbursements and facilitated the opening of various accounts, including checking, savings, money market, CDs, and IRAs.

Billing/Collections Associate

Staff Builders
Lake Success, New York
01.1996 - 08.1998
  • Successfully managed billing and collection process and assisted in monthly submission of reports to multiple departments within the company.

Coding/Billing/Collections Associate

Long Island Jewish Medical Center
Long Island, NY
01.1992 - 01.1996
  • Submission of patients’ insurance forms, which included inputting CPT codes for various services provided by doctors.
  • Followed up with insurance companies and patients for payment of services rendered by doctors.

Front Desk Assistant and Billing/Collections Clerk

Penn Plaza Medical Rehabilitation Center - Dr. Goldstein / Dr. Knull
New York, NY
01.1990 - 01.1992
  • Patient check-in for multiple doctors.
  • Maintained appointment scheduling of patients.
  • Submission of insurance forms for patients and follow up with insurance companies for payment.
  • Efficiently managed patient medical records

Education

AAS Degree, Accounting -

Borough of Manhattan Community College
05.2007

Skills

  • Well organized and comfortable working in a multi-tasking, project oriented environment
  • Fluent in English; proven communication abilities, both oral and written
  • A highly effective team player who understands the value of working with all levels of employees
  • Computer literate: Microsoft Word, Excel, and PowerPoint, Quick Books, PeopleWare, Conference Builder; Internet and Typing 65wpm
  • Adept in telephone techniques and operation of multi-line telephone systems
  • Proficient in archiving and recordkeeping
  • Always attentive to the importance of maintaining excellent customer satisfaction

Certification

  • Academy of the Cultural Arts and Life Center, Certification in Reflexology, 08/01/20
  • In Light Yoga and Health, Certification in Level 1 and 2 RaSekhi, 01/01/21 - 01/01/22

Extracurricular Activities

  • Tutoring adults and children;
  • Weekly tasks for seniors;
  • Community outreach in community – bringing children on field outings
  • Family advocate

Timeline

Reflexologist for Seniors

P.E.P. For Seniors
01.2024 - Current

Food Pantry Assistant Director (Volunteer)

St. Paul's Lutheran Evangelical Church - Food Pantry
09.2023 - Current

Food Pantry- Volunteer

01.2021 - Current

Billing/Collection Associate

Hamilton-Madison House
01.2011 - 11.2011

Accounting Associate

Information Management Network / Institutional Investors
08.2000 - 08.2008

Billing/Collections and Front Desk Associate

Dr.Linda Hipps, OB-Gyn
06.1999 - 04.2000

Member Service Representative

Municipal Credit Union
08.1998 - 05.1999

Billing/Collections Associate

Staff Builders
01.1996 - 08.1998

Coding/Billing/Collections Associate

Long Island Jewish Medical Center
01.1992 - 01.1996

Front Desk Assistant and Billing/Collections Clerk

Penn Plaza Medical Rehabilitation Center - Dr. Goldstein / Dr. Knull
01.1990 - 01.1992

AAS Degree, Accounting -

Borough of Manhattan Community College

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Rhonda A. Lamb