Rhonda "Dian" Mayfield
Seattle,WA
Summary
I started as a in home caregiver for 1 year but had managed my own Plumbing & Heating company for 17 years, my company sent out by company email a job opening for a scheduler, I applied. Was promoted to scheduler, 2 years later I was promoted to Lead Scheduler, 1 year later promoted to Head Scheduler, 2 years later promoted to Field Supervisor,and finally 1 year later to Director for the Southeast Region ( 4 counties) from Auguest 5, 2022 - May 21, 2024.
Overview
9
9
years of professional experience
Work History
Director
Senior Citizens Home Assistance Service, Inc
Knoxville, TN
09.2015 - 05.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Drafted and distributed reports to assist board members with critical business decisions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Staff Management
- Staff Development
- Issues Resolution
- Program Management
- Hiring and Retention
- Legal and Regulatory Compliance
- Crisis Management
- Business Administration
- Facilities Management
- Crew collaboration
- Fundraising Events
- Company guidelines
- Non-profit management
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Effective leader
- Decision-Making
- Staff training/development
- Customer Service
- Performance Evaluation and Monitoring
- Goal Setting
- Customer Relations
- Performance Improvement
- Hiring and Onboarding
- Employee Motivation
Timeline
Director
Senior Citizens Home Assistance Service, Inc
09.2015 - 05.2024