Rhonda Ferguson
Houston,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
22
22
years of professional experience
Work History
Administrative Assistant III
County of Riverside
Riverside, California
02.2023 - 11.2024
- I performed a variety of clerical and administrative tasks to keep an office running smoothly; Direct communications between colleague and customers, answer and transfer phone calls, take messages, and draft correspondence; Organize schedules and events, coordinate travel arrangements, and prepare agendas and schedules for meetings; Maintain filing systems, retrieve information from records and documents, and perform research; Assist other staff members, welcome and direct visitors and clients, and sign for incoming packages
- Responsible for all front desk activities, department payroll/accounts payable/personnel.
Caring for family member
09.2018 - 12.2022
Administrative Specialist II Urology Dept
Kaiser Permanente
Riverside, California
05.2018 - 09.2018
- Daily responsibilities included the following: Scheduling and setting up meetings for physicians and residents; performs more complex administrative projects in Epic; Supports one or more senior level managers including some executive contact; Maintains established databases and spreadsheets; Establishes/maintains departmental filing system; Distribute agenda & follow-up materials; Sort &route departmental mail; Multi-tasking with Excel and Word processing, copy and faxing
- All other duties as assigned.
Outside Referral Coordinator
Kaiser Permanente
Riverside, California
02.2017 - 06.2017
- Maintain referral logs while entering data into the computer for processing referrals daily
- Verifies authorized services prescribed, determines accuracy and appropriateness of charges
- Receiving referral letters and preparing them for mailing to clients
- Answering phones and all other assigned duties.
Clinical Dispatcher
Memorial Hermann Home Health
11.2015 - 04.2016
- Disseminated information received via telephone or email
- Prioritized and assigned calls according to the urgency of the call and the expertise of the personnel available
- Worked closely with the clinicians, case managers and coordinators to ensure a smooth transition to the new patients that we receive.
Office Assistant II
Memorial Hermann Home Health
05.2007 - 04.2016
- Assisted the public by referring to resources of information, giving out standard forms and explaining how to completion, answering requests for factual information by consulting available sources inserts and extracts materials from subject matter files, prepares new file folders as needed; Verified accuracy of information entered; observed time and leave adequately; corrected errors in transmission; updated phone roster monthly or as needed; served as a receptionist, scheduled appointments, assisted caller by providing information, took messages, ordered supplies and or routed calls
- Maintained referral logs while entering data into the computer for processing them daily
- Verified authorized services prescribed, determined accuracy and appropriateness of charges
- Received referral letters and prepared them for mailing to clients and all other assigned duties.
Ambulatory Service Rep II
Kelsey Seybold Clinic
Houston, TX
11.2005 - 02.2006
Radiology Assistant
River Oaks Imaging
Houston, TX
05.2005 - 11.2005
Medical Records Clerk III
Memorial Hermann Hospital
Houston, TX
08.2002 - 05.2005
Education
High School Diploma - General Studies
Aliquippa High School
Aliquippa, PA06-1977
Skills
- Meeting planning
- Scheduling
- Research
- Filing
- Calendar Management
- Mail handling
- Invoice Processing
- Document Control
- Bookkeeping
- Information Security
- Quality Assurance
- Clerical Support
- Data Entry
- Spreadsheet Management
- Staff Motivation
- Deadline-oriented
- File Organization
- Scheduling and calendar management
- Phone call answering
- Documentation and Recordkeeping
- Customer Service
- Payroll and benefits administration
- Insurance eligibility verification
- Understands grammar
- Mail Management
- Filing and data archiving
- Strong interpersonal skills
- Administrative operations
- Conflict Mediation
Accomplishments
- I was nominated Employee of the Quarter at Memorial Hermann Hospital The Woodlands
Timeline
Administrative Assistant III
County of Riverside
02.2023 - 11.2024
Caring for family member
09.2018 - 12.2022
Administrative Specialist II Urology Dept
Kaiser Permanente
05.2018 - 09.2018
Outside Referral Coordinator
Kaiser Permanente
02.2017 - 06.2017
Clinical Dispatcher
Memorial Hermann Home Health
11.2015 - 04.2016
Office Assistant II
Memorial Hermann Home Health
05.2007 - 04.2016
Ambulatory Service Rep II
Kelsey Seybold Clinic
11.2005 - 02.2006
Radiology Assistant
River Oaks Imaging
05.2005 - 11.2005
Medical Records Clerk III
Memorial Hermann Hospital
08.2002 - 05.2005
High School Diploma - General Studies
Aliquippa High School
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