Rhonda J. Ray
Pittsburgh,United States
Summary
Cultivated and Seasoned Professional Here With a Number Of Learning and Growth Experiences. Results Driven Approach and Dedication To Achieve Remarkable Business Success. Leads Routine Operations and Exceptional Progress For New and Established Positions. While Seeking To Join a Force That Offers Professional Challenges Where The Skills Acquired Will Be Utilized, The Goal Is To Grow Interpersonal Skills, and Successfully Execute Company Goals.
Overview
16
16
years of professional experience
Work History
Social Media Marketing
Multiple Income Funnel
03.2022 - Current
- Utilized social media marketing platforms such Facebook, Instagram, TikTok, and YouTube
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Managed content across multiple platforms for widest audience reach.
- Produced original, creative content for promotional advertisements and marketing materials.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Strengthened content through proofreading and editing.
- Posted daily on 4 social media sites.
Affiliate Marketer
Self Employed
02.2019 - Current
- Monitored trends in social media, industry and competitive landscape to create new material.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Maintained high level of understanding of industry standards and trends.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Analyzed data to determine optimal targets, messaging and tactics for persuasion.
- Wrote engaging and successful marketing content, advertising and website traffic.
Freelance Content Writer
Self Employed Writer
01.2016 - Current
- Strengthened content by thoroughly editing and proofreading content 3 times prior to submission.
- Proofread and edited Marketing posts to prepare for publication.
- Added keywords, meta descriptions and alt image tags to increase SEO presence.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Completed thorough research into assigned topics.
- Evaluated content standards for each project to produce creative writing structure.
- Conducted internet research to provide facts and statistics for articles and blogs.
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
Customer Service Representative
IBEX Global Pittsburgh
10.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Associate
ALDI Supermarket
03.2020 - 08.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Provided quotes to customers for purchase of products.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Educated staff on organizational mission and goals to help employees achieve success.
In Store Shopper
Instacart
03.2020 - 07.2020
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Verified each item matched order sheet's description.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maximized efficiency by scanning items quickly and completing as many as 3 orders per hour.
- Consulted with customers on food selections and custom order requests.
- Scanned each item's barcode before item's removal from shelf.
Warehouse Associate/Logistics Team Member
Amazon
09.2016 - 01.2019
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as [50] pounds.
- Operated forklifts to transfer inventory to and from target destinations.
- Sorted Inbound and Outbound Inventory
- Operated PC and RF-based computer systems for inventory management.
- Completed over 500,000 customer orders each day in warehouse setting.
- Simplified shipping and receiving processes for improved workflow.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Patient Transporter
UPMC Shadyside Hospital
06.2007 - 01.2009
- Transported patients to testing and treatment units, operating rooms and other areas using movable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Provided physical support to patients through diverse types of mobility assistance.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Education
Bachelor of Arts - English, Creative Writing And Poetry
Southern New Hampshire University
Hooksett, NH10.2026
Certificate - Marketing
Chatham University
Pittsburgh, PA06.2019
Associates Degree - Medical Assistant Specialist
Sanford Brown Institute
Pittsburgh05.2013
High School Diploma -
Peabody High School
Pittsburgh, PA06.2006
Certificate - SAT Prep
Duquesne University
Pittsburgh, PA05.2006
Skills
- Social Media Content Writing
- Usability Research and Analysis
- Social Media Monitoring
- Data Entry
- Visitor Behavior Tracking
- SEO Strategies
- Bulletin Writing
- Product-Specific Writing
- Speech Writing
- Idea Brainstorming
- English Language Structure
- Venipuncture
- OSHA/HIPPA
- Medical Terminology
- Positioning and Draping
- Computer Knowledge
- EKG’s
- Appointment Scheduling
- Vital Signs
- Medical Coding
- Injections (IM, ID, and SQ)
- Medical Records
- Autoclave
- Charting
- Urinalysis
- Grammar Comprehension
- Creative Direction
- Microsoft Word/Excel/Power point/Office
- Advertising Concepts
- Essay Writing
- Internet Media Advertising
- Email Communication
- Research Writing
- Editing and Rewriting
- Script Development
- Draft Presentation
- First Aid/CPR Certified
- Blogs
- Articles
- Resumes
- Research
- Editing
- Transcriptions
- Proof Reading
- Utilizing social media
- Social media posts
- Social media sites
- Social media activities
- Social Media Promotion
- Social media tools
- Social media knowledge
- Social media management experience
- Social media understanding
Timeline
Customer Service Representative
IBEX Global Pittsburgh
10.2022 - 06.2023
Social Media Marketing
Multiple Income Funnel
03.2022 - Current
Associate
ALDI Supermarket
03.2020 - 08.2020
In Store Shopper
Instacart
03.2020 - 07.2020
Affiliate Marketer
Self Employed
02.2019 - Current
Warehouse Associate/Logistics Team Member
Amazon
09.2016 - 01.2019
Freelance Content Writer
Self Employed Writer
01.2016 - Current
Patient Transporter
UPMC Shadyside Hospital
06.2007 - 01.2009
Bachelor of Arts - English, Creative Writing And Poetry
Southern New Hampshire University
Certificate - Marketing
Chatham University
Associates Degree - Medical Assistant Specialist
Sanford Brown Institute
High School Diploma -
Peabody High School
Certificate - SAT Prep
Duquesne University
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