Summary
Overview
Work History
Education
Skills
Martial arts
Timeline
Generic

Rhonda Gambill

Surprise,Arizona

Summary

With a proven track record in whichever line of work I choose, I excel in customer service and scheduling, ensuring high standards of rapport building. My efficiency in managing tasks has consistently enhanced client satisfaction and operational productivity. I am skilled in both documentation and professional communication, and bring a dynamic and achievement-focused approach to every role.

Overview

7
7
years of professional experience

Work History

House Cleaner

Klis Inc
04.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Elderly Caregiver

Angels On Duty
01.2020 - 01.2021
  • Offered companionship and kindness to elderly patient.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Supported senior during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Improved mobility for elderly individual by assisting with exercises and physical therapy routines.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly client while considering their preferences.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Collaborated with healthcare professionals to develop personalized care plans for client, addressing specific needs and goals.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Front Office Manager

Air Essentials
09.2017 - 12.2019


  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports and managed accounts for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

MAA Certification - Medical Administrative Assistant

Pima Medical Institute
Tucson, AZ
05.2006

Skills

    Customer Service

    Professional telephone demeanor

    Scheduling

    Paperwork Processing

    Appointment Scheduling

    Order Processing

    Documentation

    Building rapport

    Filing

Martial arts

I am a Green belt in Tae Kwon Do, and was training to become a black belt. I spent 5 years of my life training, and educating my mind, and body, to be the very best it could be. Not only did I learn about self defense, but I learned all about building character. I trained with my husband, and my 3 children as a family, and together, we grew as a unit. We helped encourage each other to be the best people we could be by demonstrating respect and integrity at all times. Over the years, I noticed that my martial arts training has changed me as a person for the better. Not only by my demonstrating integrity, but being courteous and respectful, modest and unassuming, compassionate and sensitive, and more confident in my decision making and actions. I am also more aware of my surroundings, and focused on the task at hand. I am not currently training, but I must say that getting my black belt is still high on my list of goals and accomplishments that I wish to one day achieve. 

Timeline

House Cleaner

Klis Inc
04.2021 - Current

Elderly Caregiver

Angels On Duty
01.2020 - 01.2021

Front Office Manager

Air Essentials
09.2017 - 12.2019

MAA Certification - Medical Administrative Assistant

Pima Medical Institute

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Rhonda Gambill