Client Services Manager
CPSI/Evident
Mobile, AL
12.2006 - Current
- Manager over Insurance, TPEHR and Home Health applications
- Established performance and service goals and held associates accountable for individual performance and cohesiveness. Ultimately growing knowledge of team which produces positive experiences for clients.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed a successful virtual implementation plan for the insurance application in financial general support. Collaborated with peers on our methodology which enabled out teams to collectively develop a virtual implementation process across general financial support.
- Experience with GuideCx
- Experience with Workday
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed team members to achieve leadership roles. Also mentored team members who were underperforming who have now become top performers and who are regularly requested to work on various projects
