Rhonda M. Johnson
Sumter,SC
Summary
Dynamic professional with a proven track record. Reliable, Dependable, and Dedicated through training and hands-on experience in highly professional settings. Excelled in fostering teamwork and collaboration, significantly enhancing workflow efficiency. Skilled in HIPAA compliance and customer service, consistently delivering results beyond expectations. Demonstrates exceptional adaptability and a strong work ethic, ensuring high-quality outcomes in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Supervisor Assistant
L.A. Smith General Contractor
08.2022 - Current
- Oversaw daily task of the supervisor, ensuring smooth workflow and timely completion of required documentation and tasks.
- Assisted in the preparation of reports, ensuring professional quality and accuracy.
- Supported staff members with various administrative tasks, enabling them to focus on their responsibilities.
- Maintained confidentiality of sensitive information while performing various clerical tasks.
Surgical Dental Assistant
Sexton Dental Clinic
12.2019 - 06.2022
- Assisted in surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
- Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Staged tray for procedures by arranging dental instruments and equipment.
- Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as panoramic x-rays.
- Assisted dentists by handing appropriate tools and supplies needed for procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
Pharmacy Technician
Advantage Pharmacy and Wellness
06.2017 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Managed opening and closing duties for pharmacy.
Senior Case Manager
Advantage Health and Wellness
03.2011 - 05.2017
- Medical liaison between the Doctor's, Nurse Practitioner's, and patients.
- Responsible for monitoring patients' treatment plan and confirming the treatment plan was followed by the patient.
- Responsible for collection of monies for patients treatment plan.
- Assisted in the communication with the patients insurance company to confirm payment for treatment plan.
- Responsible for the day to day clerical duties and activities for smooth work flow.
- Over saw the day to day work flow from all other case managers.
- Over saw the on going training for all case managers.
Member Service Representative/Bank Teller
S.C. Telco Federal Credit Union
01.2000 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained and managed customer files and databases.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built positive and professional relationship's with co-workers and staff.
Education
High School Diploma -
South Florence High School
Florence, S.C.06.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Surgical Assisting
- Patient Care
- HIPAA Compliance
- Sterilization techniques
- Preoperative preparation
- Appointment Scheduling
- Suture removal
- Dental Instrument Knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Disinfection and Sterilization
- Reliability
- Excellent Communication
- Treatment room setup
- Instrument Tray Preparation
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Dental Radiography
- Certified in CPR/AED
- Relationship Building
- Office Administration
- Taking Medical and Dental Histories
- Autoclave Operation
- Self Motivation
- Patient Confidentiality and HIPAA
- Pharmacology knowledge
- Pharmacy and customer records management
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Listening and Comprehension
- Sales and Cross-Selling
- Regulatory Compliance
- Stress Tolerance
- Strong Work Ethic
Timeline
Supervisor Assistant
L.A. Smith General Contractor
08.2022 - Current
Surgical Dental Assistant
Sexton Dental Clinic
12.2019 - 06.2022
Pharmacy Technician
Advantage Pharmacy and Wellness
06.2017 - 11.2019
Senior Case Manager
Advantage Health and Wellness
03.2011 - 05.2017
Member Service Representative/Bank Teller
S.C. Telco Federal Credit Union
01.2000 - 01.2011
High School Diploma -
South Florence High School
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