Rhonda J. Papallo

• Design, develop and implement programs tailored for enterprise-wide delivery
• Program development projects include; H3W Leadership Behaviors, High Reliability Organization (HRO), New Hire Orientation, Annual Required Learning and HMM/Spark
• Successfully pivoted approach from in-person trainings to live virtual trainings on Zoom
• This included rewriting PowerPoint presentations, Facilitator Guides and Participant Guides
• Deliver training and leadership initiatives to colleagues from individual through executive level contributors
• Identify/incorporate best practices and lessons learned from evaluations and feedback into trainings and programs by working closely with subject matter experts
• Contribute through others by coaching over 40 instructors each year on facilitation skills, content and congruence for H3W Leadership Behaviors and High Reliability Organization
• Training and coaching include in-person as well as live virtual delivery
• Incorporate Lean, change management and project management practices into daily work

• Created and communicated best practices, policies and guidelines for employee engagement, performance standards and improved outcomes
• Implemented cross-organizational cooperation and collaboration, create open lines of communication within and across departments
• Taught and coached Lean Daily Management to work group leaders throughout Rushford and Natchaug Hospital
• Co-lead Lean Immersion Trainings with Lean Sensei's
• Coached 32 H3W and Lean work group leaders in monthly pre-meetings and through 1:1 coaching
• Created monthly PowerPoint messages, a monthly H3W newsletter, and employee recognition updates on Rushford monitors and screen savers
• Conducted trainings for H3W Leadership Behavior classes across the HHC system
• Completed Advanced Lean Training

· Supervised administrative assistant

· Conducted outreach and collaborated with Educational Consultants and Clinical Professionals to build program census

· Assessed client psychological testing results for potential program entry

· Planned events and developed marketing literature

• Directed Admissions Department in a for-profit, self-pay therapeutic boarding school
• Oversaw the Health Office and Dining Services to upgrade both departments to ensure compliance
• Supervised staff among the three departments of Admissions, Health and Dining Services
• Responsible for team management, student census, event planning, conference attendance/outreach, web enhancement and literature development

• Developed and directed the outdoor experiential program for an adolescent partial hospital program, including writing/developing the experiential curriculum and protocols, and supervising staff
• Provided clinical services and case management for dually diagnosed adolescent clients

• Directed two subsequent CSAP grants totaling over 4 million dollars focusing on substance abuse prevention, coalition development and creating sustainable community initiatives
• Supervised administrative staff on grant directives/deliverables
• Created training content/agenda/programming for Project Adventure and private vendors, ranging from 1 to 5 day trainings
• Trained youth, teachers, therapists and private corporations in team-building and group facilitation
• Facilitated the Brattleboro Police Department's Community Policing initiative, created the Brattleboro Teen Center and Last Night Brattleboro (all of which continue to sustain)