Rhonda Williams
Montgomery,TX
Summary
Dynamic professional with a proven track record at Montgomery ISD, enhancing student engagement and classroom organization. Excelled in roles requiring patience, understanding, and proficiency in Microsoft Office. Demonstrated ability to increase bookings by leveraging outstanding customer service skills, contributing to team success and optimizing revenue generation.
Overview
27
27
years of professional experience
Work History
In Class Support
Montgomery ISD
09.2004 - Current
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Tracking Tech
Michaels Arts and Crafts
03.2000 - 06.2004
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Assisted in recruitment and hiring of new recreation staff.
- Prepared reports for management regarding status and progress of recreational activities.
Reservations Agent
Wyndham Worldwide Corporation
10.1997 - 03.2000
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
Education
Business
The University of Texas At Arlington
Arlington, TXSkills
- Patience and understanding
- Classroom Organization
- Positive Reinforcement
- Student Engagement
- Data Entry
- Microsoft Word, Excel & Power Point
- Team Player
- Organized
Timeline
In Class Support
Montgomery ISD
09.2004 - Current
Tracking Tech
Michaels Arts and Crafts
03.2000 - 06.2004
Reservations Agent
Wyndham Worldwide Corporation
10.1997 - 03.2000
Business
The University of Texas At Arlington
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