Rhonda Patrick
Memphis,Tn
Summary
Primary contact for corporate clients, branch representatives and field agents, and to ensure our goals for productivity, customer satisfaction and compliance standards are met or exceeded. Dynamic managerial professional
Overview
19
19
years of professional experience
Work History
Account Manager
UAR / Toyota Financial
Collierville, Tn
07.2013 - Current
Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Lead Consultant
Fed Ex Office
Memphis, Tn
07.2012 - 07.2013
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Asset Protection Manager
Sam's Club
Memphis, Tn
05.2006 - 06.2012
Successfully managed the activities of 10 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Maintain safety and risk control policies, environmental and OSHA compliance, investigation and security, receiving office, claims management, financials and human resources
Education
High School Diploma - undefined
Millington
1994
Skills
- Client relations specialist
- Conflict resolution techniques
- Team management
- Microsoft Excel, Word and Outlook
- Meticulous attention to detail
- Focused on customer satisfaction
- Skilled multi-tasker
- Training and development
- Scheduling
- Deadline-oriented
Accomplishments
Associate of the month on numerous occasions, Associate of the year, Advancement within the company in record time and awards for 100% on compliance assessments.
Timeline
Account Manager
UAR / Toyota Financial
07.2013 - Current
Lead Consultant
Fed Ex Office
07.2012 - 07.2013
Asset Protection Manager
Sam's Club
05.2006 - 06.2012
High School Diploma - undefined
Millington
Similar Profiles
Scott HatterScott Hatter
Real Estate Investor at UAR Ventures LLCReal Estate Investor at UAR Ventures LLC
Maria SenaMaria Sena
Mortgage Operations Leader at TOYOTA/LEXUS FINANCIAL SAVINGS BANK-MAGNITMortgage Operations Leader at TOYOTA/LEXUS FINANCIAL SAVINGS BANK-MAGNIT
Lauren Carolyn CaillouetLauren Carolyn Caillouet
Graduate Management Team Member (GMTM) at Toyota Financial ServicesGraduate Management Team Member (GMTM) at Toyota Financial Services
Shelley HandShelley Hand
Vice President of Education & Training at Stafford Consulting Company, Inc.Vice President of Education & Training at Stafford Consulting Company, Inc.
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College