Hi, I’m
Rhonda Reaves
Matthews,NC
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Eager to grow career in esthetics by providing clients with results driven treatments and staying up to date on advanced skincare ingredients and procedures. Willingness to take on added responsibilities to meet individual and team goals.
Overview
9
years of professional experience
1
Certification
Work History
Mecklenburg County Government
Employee Benefits Consultant
11.2022 - 11.2023
Job overview
- Analyzed internal and external metrics related to benefits to assess organizational effectiveness and recommended changes to positively impact employees and the organization
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
- Conducted annual reviews of benefit plans, resulting in updated offerings that catered to evolving employee needs.
- Addressed employee inquiries and concerns with empathy, providing clear explanations and guidance on complex benefits topics.
- Educated employees about their benefits options through presentations and workshops, fostering a better understanding of available resources.
- Streamlined open enrollment process by creating user-friendly guides and organizing informative sessions for employees.
- Enhanced employee relationships through consistent communication and providing timely solutions to their concerns.
- Collaborated with HR teams to develop comprehensive onboarding processes for new employees, ensuring seamless integration of benefits information.
USI Insurance Services LLC
Senior Account Representative
11.2019 - 11.2022
Job overview
- Subject matter expert on benefit offerings and engaged with internal/external stakeholders to diagnose and recommend solutions to complex benefits issues
- Assisted in ensuring all programs, designs and policies are legally compliant with all benefits related legislation, such as ACA, HIPAA, COBRA, FMLA, and ERISA.
- Utilized CRM tools to effectively manage a large portfolio of accounts, ensuring timely follow-ups and accurate recordkeeping.
- Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
- Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Assisted Account Executives with development of employee benefit summary drafts for clients including annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
Charlotte Eye, Ear, Nose & Throat Associates
Human Resources Generalist
03.2018 - 11.2019
Job overview
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Verified that vendors received timely enrollment information, changes, and terminations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Administered employee benefits programs and assisted with open enrollment.
Automatic Data Processing, ADP
Benefits Solutions Specialist
09.2014 - 03.2018
Job overview
- Responsible for supporting 34 mid-sized businesses through their annual enrollment processes by serving as a point of reference for each client and their employees
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
- Optimized processes by automating manual tasks where possible, freeing up time for more strategic initiatives.
- Managed diverse projects and resolved complex issues to support timely completion.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Responsible for the administration of all health and welfare benefits including medical, dental, pharmaceutical, disability, life insurance, flexible spending accounts, and commuter transportation plans for over 7,000 employees.
Education
Muse Cosmetic Institute, Charlotte, NC
Certificate from Esthetics
04.2024
University Overview
- Completed 600 credit hours of esthetics education and training in advanced skincare services including microneedling, nanoinfusion, dermaplaning, microdermabrasion, and chemical peels.
- Provided waxing, facials, body treatments, and makeup applications
- Utilized multiple electric modalities to improve the appearance and texture of the skin
- Adhered to appointments in a timely manner by monitoring a schedule
- Interviewed clients to obtain information about contraindications
- Examined clients skin to evaluate the suitability of treatments
- Advised clients on skin care and recommended suitable treatments and home care regimens
University of North Carolina At Charlotte, Charlotte, NC
from Business Administration And Management
Skills
- Strong Communication Skills
- Anti-aging treatments
- Microneedling expertise
- Professional Demeanor
Certification
- Licensed Esthetician, North Carolina State Board of Cosmetic Art - April, 2024
- Oncology Esthetics Training - In Process
- Chemical Peels Certification, Circadia - March, 2024
- The Skinny on Skin Certification, Impact Melanoma - April, 2024
- Barbicide Certification, Barbicide - November, 2023
Timeline
Employee Benefits Consultant
Mecklenburg County Government
11.2022 - 11.2023
Senior Account Representative
USI Insurance Services LLC
11.2019 - 11.2022
Human Resources Generalist
Charlotte Eye, Ear, Nose & Throat Associates
03.2018 - 11.2019
Benefits Solutions Specialist
Automatic Data Processing, ADP
09.2014 - 03.2018
Muse Cosmetic Institute
Certificate from Esthetics
University of North Carolina At Charlotte
from Business Administration And Management
- Licensed Esthetician, North Carolina State Board of Cosmetic Art - April, 2024
- Oncology Esthetics Training - In Process
- Chemical Peels Certification, Circadia - March, 2024
- The Skinny on Skin Certification, Impact Melanoma - April, 2024
- Barbicide Certification, Barbicide - November, 2023
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