Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Shook

Wilton,IA

Summary

Conscientious Healthcare professional offering over 9 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver/Home Care Provider

Village Caregiving
01.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Small Business Owner

On-Top Design, LLC
01.2022 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Medical Assistant/Memory Care Coordinator

Sunnybrook Of Muscatine/ Addington Place Of Musc
03.2014 - 09.2022
  • Optimized staffing levels based on fluctuating census numbers to ensure appropriate coverage across all departments without compromising on quality of care provided to residents.
  • Boosted overall resident wellness by creating tailored exercise programs in collaboration with rehabilitation specialists.
  • Reduced risk of healthcare-associated infections by enforcing strict infection control policies and procedures throughout the facility.
  • Enhanced resident satisfaction by assessing individual needs and implementing personalized care plans.
  • Safeguarded resident privacy rights in accordance with HIPAA regulations when handling sensitive information or communicating medical details among various stakeholders.
  • Improved patient outcomes by coordinating comprehensive healthcare services, including assessments, treatments, and medication management.
  • Collaborated with pharmacists and other healthcare professionals to review medication regimens for residents, ensuring optimal therapeutic outcomes while minimizing adverse effects.
  • Facilitated communication between residents, families, and staff for optimal care coordination and seamless transitions between service providers.
  • Coordinated diverse daily operations such as meal planning, housekeeping schedules, maintenance tasks, ensuring a safe and comfortable environment for residents at all times.

Medical Assistant

Unity Point, Trinity, Muscatine
06.2017 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies. EPIC system. Cover My Meds.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills. Prior Authorizations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff. Worked clinic work monthly reports in a timely matter.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted monthly and quarterly inventory of supplies.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Education

Medical Assistant Certification - Medical Assistant Program

Kaplan University
Davenport, IA
05.2017

High School Diploma -

Davenport West High School
Davenport
05.1998

Skills

  • Medical Terminology
  • Patient-focused care
  • Reliable team player
  • CPR/BLS
  • Immunization Administration
  • Professionalism and Ethics
  • Adaptable
  • Medical Charts and Records
  • EMR Systems
  • Electrocardiography
  • Vital Sign Monitoring
  • Office Operations

Certification

  • CMA - Certified Medical Assistant
  • CPR/ BLS

Timeline

Caregiver/Home Care Provider

Village Caregiving
01.2022 - Current

Small Business Owner

On-Top Design, LLC
01.2022 - Current

Medical Assistant

Unity Point, Trinity, Muscatine
06.2017 - 05.2022

Medical Assistant/Memory Care Coordinator

Sunnybrook Of Muscatine/ Addington Place Of Musc
03.2014 - 09.2022

Medical Assistant Certification - Medical Assistant Program

Kaplan University

High School Diploma -

Davenport West High School

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Rhonda Shook