RHONDY MITCHELL
New York,NY
Summary
An extremely dedicated and driven leader With excellent management skills and a track record for delivering results focused on coaching, developing talent capability, and mentoring teams has allowed myself the opportunity to develop and become a servant leader focused on helping the success of others.
As a Prior District Leader having more than 16 years of experience
also excelling at managing different teams both store teams and Multi-Unit leaders.
Very comfortable working with people at all levels in an organization. Seeking a similar position within the Organization.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Store Manager Trainer
Starbucks
New York, NY
07.2018 - Current
- Through owning in my Role i was given the opportunity to move into this program. I am currently always ready to learn something new and develop my knowledge of the Starbucks systems. The focus as continues to be a Journey to build leadership capability while living our company's missions and values. Some of my Highlights are below.
- Hired, delegated and reviewed Partner planning & staff performance and provided comprehensive coaching in Achieving results , Helping others Succeed and Living the mission and values.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and utilized training courses to meet identified needs.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Developed partners focused on behaviors that deliver the right results.
- Trained and mentored 3 Barista trainers new to fulfill Shift supervisor roles.
- Promoted 3 Barista trainers to SSv in 2019- 2021.
- Currently District pillar Lead for Customer Connection.
District Trainer
GameStop Prestige
New York, NY
02.2015 - 07.2018
- Reports to Regional Director.
- Trained new District Managers trainee program for multi unit development.
- Established clear objectives and helped team members develop plans to achieve results
- Managed staff of 55 sales associates, 10 team leaders and 2 assistant managers.
- Identified and qualified customer needs, developed sales strategies for Guest Connections.
- Reinvented how team interacts with guest by developing innovative and creative sales pitch that focused on high quality satisfaction implemented into sales team strategy in 2018.
- Responded to customer concerns with friendly and knowledgeable service.
- Faciltated Skill Checks with DMT for certification.
District Manager
GameStop
New York, NY
04.2012 - 07.2018
- Hired and led 13 managers and supervisors for the organization.
- Led Multiple District within NY area both D 508 Manhattan and D 503 Bronx.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Focused Store teams on various selling and merchandising programs impacting bottom line performance.
- Utilized sales plan and P&L to review District and Stores results.
- Implemented Store action Plans to develop Talent and improve performance.
- Improved operational standards, personnel moves, and merchandising strategies.
- Maintained comprehensive knowledge of New York and Bronx to better serve customers and meet demanding sales objectives.
- Worked directly with Regional Leader, Market VP, Loss Prevention , and HR management to achieve results.
- Ensured that each guest's experience was positive, memorable and consistent.
- Increased customer satisfaction scores by 85 NPS%.
- Generated over $19,000,000 in annual sales.
Area Manager
GameStop
New York, NY
08.2010 - 04.2012
- Acquired two new stores within the district in three months.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote a positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Educated customers about the brand to incite excitement about the company’s mission and values.
Store Manager
GameStop
Bronx County, NY
11.2001 - 04.2010
- Reported to the district manager regarding all store and staff issues.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Interviewed job candidates and made staffing decisions.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Scheduled and led weekly store meetings for all employees.
- Responded to customer concerns with friendly and knowledgeable service.
- Hired, trained and evaluated personnel in sales and marketing.
- Completed profit and loss performance reports.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Maintained -.005% Shrink during Store leadership.
- Generated repeat business through exceptional customer service.
Sales Associate
Cornucopia Health Foods
New York, NY
09.1996 - 11.2001
- Developed positive customer relationships through friendly greetings and excellent service.
- Prepared outgoing shipments.
- Answered questions regarding the store and its merchandise.
- Prioritized and accomplished wide range of tasks each shift.
- (Cashier, Juice bar, operations and closeout)
- Organized racks and shelves to maintain the visual appeal of the store.
- Suggested accessories and complementary purchases.
- Prepared merchandise for sales floor.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Helped customers with questions, problems and complaints in person and via telephone.
Front of House Manager
Apollo Theater
New York, NY
06.1994 - 06.2001
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Ensure all Guest and needs were meet.
- Consistently provided professional, friendly and engaging service.
- Delivered quality service by providing a warm and welcoming environment.
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the House Director.
- Collaborated on hiring and termination decisions with management.
Education
Associate of Arts -
Bank Street College of Education
New York, NY1996
Skills
- Leadership skills
- Effective leader
- Exceptional interpersonal communication
- Operations management
- Coaching and mentoring
- Customer service-oriented
- Staff training/development
- Customer service
Timeline
Store Manager Trainer
Starbucks
07.2018 - Current
District Trainer
GameStop Prestige
02.2015 - 07.2018
District Manager
GameStop
04.2012 - 07.2018
Area Manager
GameStop
08.2010 - 04.2012
Store Manager
GameStop
11.2001 - 04.2010
Sales Associate
Cornucopia Health Foods
09.1996 - 11.2001
Front of House Manager
Apollo Theater
06.1994 - 06.2001
Associate of Arts -
Bank Street College of Education
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