Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonetta Cooper

Clover,SC

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager/Delivery Lead

Bank of America
12.2022 - Current
  • Manage up to 14 software development projects with infrastructural changes,
  • Stakeholder Management: Continuous meetings, generate reports and promote buy-ins from upstream/downstream lines of businesses, vendors, team members and sponsors
  • Analyze, monitor and control risks to reduce exposure and mitigate scope creep, remain on budget and on its critical path
  • End-to-end design and execution of a project; change requests, test coordination and validation
  • Maintain governance and regulatory compliance needed in the financial industry
  • Perform budget forecasts, manage costs and reconcile variances for a portfolio of projects across the Bank
  • Provide onboarding training to new hires and key stakeholders of the regulatory framework for Global Risk Management (GRM) and Compliance Officers
  • Strengthen the technology testing process and controls, including all testing resources (CIT/UAT/performance testing resources) to all testing meetings and scheduled checkpoint calls
  • Prior to deployments ensure controls such as CRQ and JIRA expectations are met, testing status and validation from the impacted lines of businesses
  • Drive Plan/Operate tollgate procedures and approvals to comply with regulatory remediation guidance
  • Confirm risk officers review project status, condition and risk/mitigation plans and its challenges is complete prior to Tollgate
  • Notify Risk officers of tollgate dates, ensure availability for review meetings
  • Develop project plans and contingency plans and review with all stakeholders prior to deployments
  • Ensure project changes are going before the Board for any new changes in scope, requirements, etc
  • Recordkeeping of all projects artifacts and regulatory documents are uploaded in repository for future audits
  • Conduct project Assessments of all projects to classify its significance and strategically prioritize projects within the portfolio
  • Facilitate Model Reviews before the MRM team for software upgrades and non-permitted technology as a regulatory measure and ensure no interruption to impacted teams prior to scheduled releases

Business Project Manager

LPL Financial Bank
09.2022 - 12.2022
  • Successfully managed adaptive and infrastructure projects for the producer solutions, life & annuity business area with key responsibility for leading end-to-end project delivery with a focus on scope, time, cost and quality, across multiple lines of businesses
  • Identified, developed, implemented, and monitored project KPIs, metrics, leading indicators, project trending, executive presentations and status reports
  • Regulatory rules enforced: Identifying applicable requirements, monitored regulatory development and changes
  • Drive continuous improvement of project delivery methodology, creating standardized tools and quality checkpoints to ensure robust project governance
  • Successful development and implementation of large, cross-functional projects with medium to high priority and high risk
  • Set deadlines, assigns responsibilities, and monitors and summarizes progress of projects
  • Display strong communication and facilitation skills across multiple lines of business and with varying levels of management with a core focus on the business planning/implementation, communications, organizational readiness and user acceptance testing
  • Develop project plans, project deliverables, resources and change requests to realign project scope, avoid scope creep and compress schedules
  • Developed comprehensive project plans, setting milestones, deliverables, timelines, and budgets accordingly.
  • Introduced innovative tools and techniques to streamline project execution while reducing overhead costs significantly.
  • Delivered projects under tight deadlines by effectively prioritizing tasks and delegating responsibilities among team members.
  • Drove continuous improvement initiatives leading to increased process efficiency across all stages of the project.
  • Leveraged industry best practices to develop customized solutions tailored to meet specific client needs.

Senior Project Manager

AgFirst Credit Bank
02.2021 - 09.2022
  • Manage IT Projects for Bank and 19 Associations
  • Manage multiple resources, budgets and project deliverables
  • Administer change requests to realign project scope, avoid scope creep and compress schedules
  • End-to-end project management for 2 acquisitions within the banking industry
  • Develop project plans, WBS and budgets
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.

Project Manager

Bank of America
08.2020 - 10.2021
  • Surveillance of Enterprise Area of Coverage (EAC) trading data
  • Developed a EAC Product Manual reflecting the metrics and reporting of EAC
  • Ensured compliance in trading behavior and patterns across LOBs
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Project Manager Consultant

TIAA
06.2019 - 07.2020
  • Facilitated data mapping and model build project for Enterprise Risk Management sector to improve the business unit’s capacity to receive accurate loss data and mitigate risk
  • Developed program standards to improve the processes with Issue Management reducing slippage in addressing issues and reducing the likely of unaddressed issues becoming risks
  • Developed Project Plan, Project Requirements and WBS for enterprise projects to redefine Risk Management and Issues Management processes within each line of business
  • Facilitated the Monte Carlo, Risk Assessment and various tools used to monitor and control the project schedule
  • Created better risks and issues tracking process for easy identification, tracking and remediation
  • Tools Used: MS Project, O365 Suite, Archer System
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Gathered, organized and input information into digital database.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Project Manager/Project Analyst

Bank of America
04.2018 - 04.2019
  • Managed the end-to-end operations of O365 and the implementation of Microsoft cloud-based products within the Bank
  • Evaluated project progress, identify/manage risks, develop and implement company procedures, quality assurance checks, and writing technical reports
  • Identified resources, budget constraints and issues that can cause scope creep
  • Coordinated efforts of Tier I Solution Analysts to ensure completion of deliverables within WBS
  • Monitored scope changes and implement Change Requests in the event of changes
  • Identified, document and analyze business needs, requirements, resources, use cases & product specifications
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment
  • Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of Enterprise implementations for O365 with up to 200,000 global users
  • Performed analysis of business, technical, and functional specification and user flows
  • Met business goals by working closely with development team, SMEs and engineers to invent and analyze product requirements
  • Developed creative and highly usable solutions for new product requirements
  • Facilitated and continuous monitoring/controlling of JIRA board, user stories; Sprint planning
  • Implemented continuous improvement strategies to improve existing business processes
  • Developed training, kick-off meetings, and presentation for stakeholders and teams regarding governance policies/presentations
  • Design governance and regulatory models for O365 guidance and best practices
  • Translating and simplifying requirements for stakeholders and resolve ambiguity
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.
  • Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
  • Increased stakeholder satisfaction through regular updates and proactive engagement in addressing concerns.
  • Provided valuable insights for future projects through comprehensive post-project evaluations and lessons learned documentation.
  • Devised standardized project management documentation to streamline future management of repetitive projects.
  • Reported project cost analyses to enhance workflow and increase profits.
  • Identified and resolved risk issues in project proposals, mitigating potential liability claims.
  • Collaborated with IT teams to integrate new technologies, enhancing project outcomes and operational efficiency.
  • Developed written documents and reports related to programs and operations.
  • Conducted research and analysis to develop model-based solutions to complex operational problems.
  • Identified and analyzed project risks and developed mitigation strategies.

Project Manager

Bank of America
07.2017 - 12.2017
  • Managed and drove work stream efforts from the developers/technology team/SME for all LOB
  • Consolidated the 2 RF platforms into 1 platform for greater efficiency; a $IM savings to Bank
  • Identified solutions to eliminated risks in processes and model implementation using quality tests
  • Initiated and maintained reporting relationships with project stakeholders, team members, vendors and function departments to coordinate efforts and competing resources across business units
  • Ensured continuous effective management of projects, monitor & control changes within projects
  • Managed server removals and implemented new enhancements to improve data capability/quality
  • Demonstrated an understanding of customer’s tactical goals and effectively participates in the development and implementation of business solutions
  • Optimized project schedules and negotiated resource for projects to ensure timely deliverables
  • Tracking Issues, risks and progression of projects to ensure performance and activities are within baseline and contingency plans were created as needed
  • Moderated status meetings to continue project progression and continuous process improvement
  • Tools Used: SaaS, MSFT Suite, Risk Insight, Teradata, Peaks, Outlook, Excel, MS Word, PowerPoint, MS Projects, JIRA (using Kanban process/Sprints), Netezza, Quartz Desktop

FastTrack Project Manager

Microsoft
04.2016 - 05.2017
  • Devised project plans and implement O365 Onboarding & Adoption of Services for end users
  • Cultivated partner-led program to drive adoption and usage of Microsoft O365 products, increase new infrastructure projects and forged additional global partnerships
  • Facilitated over 40 Microsoft Exchange, 15 OneDrive & 25 SharePoint migrations
  • Monitored activity duration, schedule mapping, handle escalations and provide remote guidance for resolution (corrective/preventative action)
  • Trained end user communications, documentation after product implementation
  • Fostered consultations for user’s network configuration, analysis, bandwidth, validation, testing, and monitoring prior to deployment activities
  • Refined processes within organizations, verify/control scope for clients and develop in-house quality mgmt
  • Plan for FastTrack Partner-led engagements
  • Positioned 200+ clients in the development of a Success Plan, Communications Plan and Change Management Plan
  • Facilitated kickoff meetings; meeting minutes, documentation and conference meetings
  • Identified risk, assess and propose solutions and best practices to remediate
  • Tools Used: Power BI, MSFT OneNote, Excel, SharePoint, OneDrive for Business, MS Word, Yammer Enterprise, Teams, Skype or Business, PowerPoint, Office ProPlus, MS Projects & EMS Suite, Outlook

Service Delivery Manager

Systems Maintenance Services
07.2015 - 04.2016
  • Managed IT projects of $1M including break-fix, server migrations, PC Refresh, data transfer services, data centers relocations
  • Guided the activities, schedules and hiring of 70 resources across various projects using the project & schedule mapping tools
  • Developed and managed project scope and $27M budget for server disposal projects in LATAM/EMEA/APAC regions
  • Created Risk analysis; Measured potential risks against existing project constraints
  • Facilitated stakeholder management and formulated status reports, trend analysis for senior level stockholders
  • Monitored activity duration and schedules; handled escalations and provided remote guidance for resolution
  • Developed contract negotiations and documents (SOW, MSA, MSBA, Project Charter, WBS)
  • Recruited, motivated and management of 60 resources for LATAM, EMEA and APAC regions
  • Tools Used: Tableau, Excel, MS Word, SharePoint, Outlook, MS Projects

IT Project Manager

3D Systems
09.2014 - 03.2015
  • Managed 70+ vendor relationships, stakeholders, 80+ SMEs
  • Assisted in SharePoint development process and testing for production
  • Identified project scope, cost and monitored LCM of projects (the WBS and critical path)
  • Administered invoices, change orders and performance reports
  • Designed HR documentation, policies and procedures to improve efficiency of internal teams
  • Directed overall IT operations and the distribution of procurement for projects
  • Managed and mitigated risk and change request within projects
  • Ensured SOX compliance within organization; Performed RSM/BDO audits of Acquisitions
  • Handled status and performance reports during kickoff meeting with high-level executives
  • Developed HR documentation, policies and procedures, and performance appraisals of team
  • Tools Used: Clarify, ClearVision, Skype, GoToMeetings, MicroStrategy, MS Word, Excel, SharePoint, Oracle Systems, MS Projects, Outlook

IT Project Coordinator

Loffler IT Systems
02.2014 - 06.2014
  • Facilitated server migrations, break-fix for switches, LAN/WAN, routers, equipment deployment, onboarding procedures and activities
  • Interviewed, hired and scheduled available resources; delegated work of 25+ field technicians
  • Developed and distributed contracts, change orders, etc
  • Managed relationships w/global third party vendors, stakeholders by meetings, conferences
  • Ensured quality of assets and provided the resources needed to complete projects; maintained business requirements, policies, procurement standards and schedule mapping
  • Tracked projects progress and deliverables to ensure quality of assets, scheduling and high procurement standards
  • Managed escalation, CRIT SIT and conflict resolution internally and externally
  • Tools Used: ConnectWise, Excel, MS Word, Outlook, Skype, EA, Oracle Systems

IT Project Management II

CompuCom Systems, Inc.
09.2011 - 02.2014
  • Prepared Financial forecast for 225 US & Canada stores
  • Maintained budget of $100,000; reconciled invoices and change orders for 25-30 Canada stores
  • Created project plans, Statement of Work, project proposals, RFP’s, collected business requirements, etc
  • Handled blueprints and voice cut sheets for infrastructure projects in U.S
  • And Canada prior to infrastructure implementation
  • Redesigned employee manuals, facilitated deployment on equipment, managed team of 80+ FEs
  • Negotiated for best vendor rates, FE resources and awarded contracts
  • Facilitated staff meeting to ensure continuous scope validation and quality control throughout life cycle
  • Improved existing processes for efficiency among resources utilization and vendor relations
  • Designed communication plans and documentation to streamline meetings, reduce conflicts
  • Navigated project governance tools to monitor projects plans, quality, field work hours; budgets and expenditures
  • Tools Used: Oracle Systems, PeopleSoft, Global 360, MS Word, Excel, SharePoint, MS Projects, Outlook

Program Job Developer/Facilitator

The Employment Institute, Inc.
03.2009 - 09.2010
  • Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
  • Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
  • Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
  • Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
  • Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
  • Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.

Program Management

Kingdom Creation Enterprises
03.2005 - 10.2008
  • Delivered impactful presentations at conferences, sharing best practices in training program management with other professionals in the field.
  • Spearheaded process improvements initiatives within the program management function, leading to reduced redundancies and enhanced productivity.
  • Maintained accurate records of trainee attendance, progress, and performance for effective program management and reporting purposes.
  • Developed and implemented program management KPIs, benchmarks and measurements.

Education

Business, Communications, Journalism

Wayne State University
Detroit, MI

Skills

  • Project management
  • Project planning and development
  • Project scheduling and tracking
  • Relationship building
  • Budgeting and forecasting
  • Risk management
  • Document management
  • Scope management
  • Cross-functional collaboration
  • Processes and procedures
  • Agile methodology
  • Forecasting
  • Root-cause analysis
  • Software development lifecycle
  • Change control processes
  • Purchasing and procurement
  • Compliance monitoring
  • Meeting facilitation

Certification

  • Project Management Professional Certified (PMP) in progress
  • Certified ScrumMaster (CSM)
  • DevOps Certification

Timeline

Project Manager/Delivery Lead

Bank of America
12.2022 - Current

Business Project Manager

LPL Financial Bank
09.2022 - 12.2022

Senior Project Manager

AgFirst Credit Bank
02.2021 - 09.2022

Project Manager

Bank of America
08.2020 - 10.2021

Project Manager Consultant

TIAA
06.2019 - 07.2020

Project Manager/Project Analyst

Bank of America
04.2018 - 04.2019

Project Manager

Bank of America
07.2017 - 12.2017

FastTrack Project Manager

Microsoft
04.2016 - 05.2017

Service Delivery Manager

Systems Maintenance Services
07.2015 - 04.2016

IT Project Manager

3D Systems
09.2014 - 03.2015

IT Project Coordinator

Loffler IT Systems
02.2014 - 06.2014

IT Project Management II

CompuCom Systems, Inc.
09.2011 - 02.2014

Program Job Developer/Facilitator

The Employment Institute, Inc.
03.2009 - 09.2010

Program Management

Kingdom Creation Enterprises
03.2005 - 10.2008

Business, Communications, Journalism

Wayne State University

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Rhonetta Cooper