Rhonna Clark
Harbeson,DE
Summary
Friendly and reliable Employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Goal-driven and skilled individual offering 10 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy medical practice.
Overview
31
31
years of professional experience
Work History
Team Leader
Ritas
06.2024 - 12.2025
- Oversaw team operations to ensure efficient workflow and adherence to company standards.
- Mentored staff, fostering development and improving overall team performance.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Proper cash and credit handling of transactions.
Head Cashier
Lowes Home Improvment
12.2021 - 05.2024
- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Implemented cash handling procedures, reducing errors and enhancing financial accountability.
- Trained new cashiers on register operation and customer engagement techniques.
- Developed scheduling strategies to optimize staffing during peak hours, improving productivity.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Monitored register performance metrics to identify areas for process improvement.
- Collaborated with management to streamline checkout processes, increasing efficiency across the department.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
- Streamlined checkout process, reducing average wait time for customers.
Assistant Manager/Team Leader
Ritas
09.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clerk Cashier
Giant Food Stores
04.2017 - 05.2021
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained inventory levels through regular stock checks and organization.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Deli and Produce positions and provided backup at key times.
- Collaborated with team members to enhance store operations and efficiency.
- Assisted customers with inquiries, providing exceptional service and support.
Station Trainer, Quality Assurance/Office Manager
Aviation Port Services
12.2015 - 03.2017
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices and procedures.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Delivered robust training courses via variety of methods, including classroom and e-learning programs.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
- Monitored filing of employee and vendor files. Updating badges and verifying credentials .
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by [Number]% and saving company $[Amount] in training fees
Ramp Agent Supervisor
Southwest Airlines
02.2005 - 03.2014
- Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Created load plans and performed calculations to prepare for assigned flights.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
- Coordinated all ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 150 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Assistant Bar Manager
Mr. Henry's On Capital Hill
04.1995 - 08.2005
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Checked ID cards and verified bar guests were of legal age.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Determined business needs by acquiring client feedback for process improvements.
Medical Practice Manager
Joseph J, Lamb, MD
07.1999 - 08.2004
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Supervised team of 10 office personnel.
- Managed employees with various personalities and from different cultures for -physician practice.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Handled job duties for staff members which were unavailable or out of office.
Education
High School Diploma -
Independent Baptist Academy
Clinton, Md05.1983
Skills
- Efficient drawer organization
- Customer assistance
- Refunds and exchanges
- Basic math skills
- Cash register operation
- Attention to detail
- Teamwork and collaboration
- Responsive to shifting priorities
- Retail merchandising
- Spirit, wine and beer expertise
- Staff Training
- Inventory management
- Time management skills
- Records Maintenance
- Product knowledge
- Purchase assistance
- Loss prevention
- Customer service
- Multitasking Abilities
Timeline
Team Leader
Ritas
06.2024 - 12.2025
Head Cashier
Lowes Home Improvment
12.2021 - 05.2024
Assistant Manager/Team Leader
Ritas
09.2021 - 10.2022
Clerk Cashier
Giant Food Stores
04.2017 - 05.2021
Station Trainer, Quality Assurance/Office Manager
Aviation Port Services
12.2015 - 03.2017
Ramp Agent Supervisor
Southwest Airlines
02.2005 - 03.2014
Medical Practice Manager
Joseph J, Lamb, MD
07.1999 - 08.2004
Assistant Bar Manager
Mr. Henry's On Capital Hill
04.1995 - 08.2005
High School Diploma -
Independent Baptist Academy