Rhonna Clark
Harbeson,DE
Summary
Friendly and reliable Employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Goal-driven and skilled individual offering 10 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy medical practice.
Overview
31
31
years of professional experience
Work History
Team Leader
Ritas
Millsboro, DE, Rehoboth Beach, De, Fewnwick, De
06.2024 - 12.2025
- Oversaw team operations to ensure efficient workflow and adherence to company standards.
- Mentored staff, fostering development and improving overall team performance.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Proper cash and credit handling of transactions.
Head Cashier
Lowes Home Improvment
Lewes, DE
12.2021 - 05.2024
- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Implemented cash handling procedures, reducing errors and enhancing financial accountability.
- Trained new cashiers on register operation and customer engagement techniques.
- Developed scheduling strategies to optimize staffing during peak hours, improving productivity.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Monitored register performance metrics to identify areas for process improvement.
- Collaborated with management to streamline checkout processes, increasing efficiency across the department.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
- Streamlined checkout process, reducing average wait time for customers.
Assistant Manager/Team Leader
Ritas
Rehoboth Beach, DE
09.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clerk Cashier
Giant Food Stores
Rehoboth Beach, DE
04.2017 - 05.2021
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained inventory levels through regular stock checks and organization.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Deli and Produce positions and provided backup at key times.
- Collaborated with team members to enhance store operations and efficiency.
- Assisted customers with inquiries, providing exceptional service and support.
Station Trainer, Quality Assurance/Office Manager
Aviation Port Services
Baltimore, MD
12.2015 - 03.2017
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices and procedures.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Delivered robust training courses via variety of methods, including classroom and e-learning programs.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
- Monitored filing of employee and vendor files. Updating badges and verifying credentials .
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by [Number]% and saving company $[Amount] in training fees
Ramp Agent Supervisor
Southwest Airlines
Baltimore, MD
02.2005 - 03.2014
- Supervised ramp agents, including evaluating performance, setting schedules and coaching on work areas.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Created load plans and performed calculations to prepare for assigned flights.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
- Coordinated all ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 150 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Assistant Bar Manager
Mr. Henry's On Capital Hill
Washington, DC
04.1995 - 08.2005
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Checked ID cards and verified bar guests were of legal age.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Determined business needs by acquiring client feedback for process improvements.
Medical Practice Manager
Joseph J, Lamb, MD
Alexandria, VA
07.1999 - 08.2004
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Supervised team of 10 office personnel.
- Managed employees with various personalities and from different cultures for -physician practice.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Handled job duties for staff members which were unavailable or out of office.
Education
High School Diploma -
Independent Baptist Academy
Clinton, Md05.1983
Skills
- Efficient drawer organization
- Customer assistance
- Refunds and exchanges
- Basic math skills
- Cash register operation
- Attention to detail
- Teamwork and collaboration
- Responsive to shifting priorities
- Retail merchandising
- Spirit, wine and beer expertise
- Staff Training
- Inventory management
- Time management skills
- Records Maintenance
- Product knowledge
- Purchase assistance
- Loss prevention
- Customer service
- Multitasking Abilities
Timeline
Team Leader
Ritas
06.2024 - 12.2025
Head Cashier
Lowes Home Improvment
12.2021 - 05.2024
Assistant Manager/Team Leader
Ritas
09.2021 - 10.2022
Clerk Cashier
Giant Food Stores
04.2017 - 05.2021
Station Trainer, Quality Assurance/Office Manager
Aviation Port Services
12.2015 - 03.2017
Ramp Agent Supervisor
Southwest Airlines
02.2005 - 03.2014
Medical Practice Manager
Joseph J, Lamb, MD
07.1999 - 08.2004
Assistant Bar Manager
Mr. Henry's On Capital Hill
04.1995 - 08.2005
High School Diploma -
Independent Baptist Academy