Rhonna James

I assist in taking care of clients by giving them showers, preparing meals for lunch and dinner, and providing supervision during the day and sometimes at night. I also help with changing clients who are unable to do so themselves, feed them, and ensure their belongings are put away.

I was responsible for taking customer orders, serving food and drinks, processing payments, handling cash or credit transactions, and providing excellent customer service. I also ensure tables are clean, assist with menu recommendations, and maintain a positive dining experience for customers.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Duties Includes: Customer service, assisting the cooks
• Maintained well-organized mise en place to keep work consistent.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
• Optimized food preparation processes, implementing time-saving techniques without compromising quality.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.