Rhonnie May Pagat Bushey
Yelm,WA
Overview
21
21
years of professional experience
Work History
Administrative Support Assistant GS-07/03
Naval Construction Battalion Center
Gulfport, MS
03.2023 - 07.2025
- Organize and execute non-clinical administrative duties for a medical office that sees more than 200+ patients each month.
- Adept in patient scheduling for Navy Active Duty servicemembers using DHA's MHGenesis.
- Utilize other government systems to do assigned tasks.
- Consistently engage with patients, address inquiries and prioritize communications based on urgency.
- Prepare written correspondence for Psychological Health Team Clinicians.
- Review and assess sources, such as prior decisions, rules, and laws, to make amendments and conclusions.
- Keep patient records up to date and compliant with privacy regulations.
- Oversee office supplies, maintenance, and organization.
- Obtain, scan and upload documents into patient charts.
- Arrange vendors and suppliers to furnish the recently remodeled medical office.
- Develop, evaluate and update processes to guarantee the office functions properly; adjust as needed and provide training to others.
- Scan and upload/download documents into and out of electronic medical record.
- Troubleshot EMR, office, computer, printer and other office equipment, coordinate repairs with vendors and suppliers.
- Manage and maintain requirements, records of qualifications and licenses of clinicians.
- Monitor compliance with the mental health check-up record before and after deployment for multiple battalions, each battalion with over 600 Active-Duty members.
- Generate and submit report detailing the number of clinical contacts (completed and no-show) monthly
Patient Care Coordinator
Physicians Immediate Care
Rockford, IL
11.2020 - 07.2022
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Met with patients and families to discuss care and best plan of action.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Directed patients to exam rooms, fielded questions
Front Office Manager
MedExpress Urgent Care
09.2018 - 09.2020
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
- Provided clerical support, addressed routine and special requirements.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Maintained transaction security by verifying payment cards.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Prepared mail and packages for shipment, pick up and courier services to expedite delivery.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
Sortation Center Warehouse Associate
Amazon.com Services, LLC
Crest Hill, IL
09.2018 - 03.2020
Interim Human Resource Operations Assistant
Amazon.com Services, LLC
Crest Hill, IL
09.2019 - 12.2019
- Main point of contact for associates, appropriately addressed and resolved concerns, ensure the use of right judgement for escalation if needed.
- Created and completed personnel action forms for hires, terminations and title changes.
- Delivered friendly assistance to new hires through hiring and on boarding process.
- Set up orientations and initial trainings or new hires.
- Provided hand on support and administrative function to associates, Area Managers, Operations Managers, Logistics Managers and HR Business Partners.
- Initiated and coordinated Human Resource Investigations and appeals for cases.
- Analyzed data and created reports for Human Resource topics (holidays, overtime monitoring, workforce etc.).
- Managed time off request forms for managers and associates, managed approval for leave requests.
- Identified, tracked and reconciled missing or incomplete attendance punches.
- Cleared discrepancies with Time Off Task flags.
Project Administrator and Project Accounts Receivable
Paul's Electrical Contracting, LLC
Aiea, HI
12.2013 - 01.2016
- Created and filed requisitions for billing, payment, progress, and project contracts.
- Endorsed lien releases and maintained corresponding work logs.
- Managed any special payment terms/joint check agreements.
- Assisted in reviewing project progression, monthly invoices and budget reconciliations.
- Supervised supply room, authorized user of company credit card.
Production Manager
BKA Builders Inc.
Honolulu, HI
04.2010 - 07.2011
- Supervised and managed a sub-contracting company with 9 staff for countertop production.
- Created streamlined production schedules and collaborated.
- Determined suitable crew requirements, scheduled and assigned employees for specific projects.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Resolved issues with clients, contractors and subcontractors to meet deadlines.
- Documented and conducted formal performance reviews for staff.
- Managed internal operational standards and production targets.
- Monitored team budget to minimize waste.
- Implemented safety procedures and policies, facilitated weekly safety meetings and briefs.
- Reviewed and analyzed performance reports and feedback.
Front Office
BMW of Honolulu- MINI of Hawaii Department
09.2007 - 04.2010
- Greeted showroom customers and determined the nature of their visit.
- Communicated with callers and visitors in a professional, friendly and efficient manner.
- Entered data into prospect tracking system and run prospect reports for managers weekly.
- Assisted with clerical duties as requested.
- Created memos, correspondence, reports, and other documents.
- Updated MINI of Hawaii's official website.
- Worked cooperatively with the sales team
Assistant Production Designer
Studio 1
Quezon City, Philippines
04.2004 - 05.2007
- Executed designs that adhered to overall creative vision and direction.
- Coordinated set design, propping and decoration in conjunction with photo art directors.
- Collected details on unique features and constraints of spaces, potential themes and budget limitation to complete optimal designs.
- Revised strategic approaches for highlighting important focal points.
- Coordinated with technical directors to effectively incorporate lighting, sound and stage effects.
- Served as liaison with vendors, suppliers, and other crew needed for the production.
- Monitored and updated company inventory to keep stock levels.
Timeline
Administrative Support Assistant GS-07/03
Naval Construction Battalion Center
03.2023 - 07.2025
Patient Care Coordinator
Physicians Immediate Care
11.2020 - 07.2022
Interim Human Resource Operations Assistant
Amazon.com Services, LLC
09.2019 - 12.2019
Front Office Manager
MedExpress Urgent Care
09.2018 - 09.2020
Sortation Center Warehouse Associate
Amazon.com Services, LLC
09.2018 - 03.2020
Project Administrator and Project Accounts Receivable
Paul's Electrical Contracting, LLC
12.2013 - 01.2016
Production Manager
BKA Builders Inc.
04.2010 - 07.2011
Front Office
BMW of Honolulu- MINI of Hawaii Department
09.2007 - 04.2010
Assistant Production Designer
Studio 1
04.2004 - 05.2007
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