Rhory Anderson
Lakewood,WA
Summary
Friendly Bartender with exceptional communication and fast paced skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Spuds
02.2024 - Current
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Checked guests' identification before serving alcoholic beverages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager
Wendys Restaurant
01.2022 - 01.2024
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enforced company policies and regulations with employees.
Bartender
Veterans Of Foreign Wars Post 969
02.2021 - 09.2022
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
Crew Member
Burger King
08.2017 - 12.2019
- Became familiar with products to answer questions and make suggestions.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's Restaurant
07.2016 - 01.2017
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Backed up servers by setting up trays and completing some food deliveries.
Education
High School Diploma -
Peirce Collage
PuyallupSkills
- Basic accounting
- Organizational ability
- Fast Learner
- Hospitality service expertise
- Preparing garnishes
- Cleanliness and hygiene
- Aloha POS
- Suggestive Selling
- Sanitation
- Schedule Coordination
- Collaboration and Teamwork
- Food Safety Compliance
- POS Terminal Operation
- Staff Scheduling
- Money Handling
- Shift Management
- Liquor Law Compliance
- Relationship Building
- Bartending License
- Creative Mixology
- Liquor, beer, and wine knowledge
- Team training and development
Certification
Serve Safe
Mast Permit
Food Handlers
Timeline
Bartender/Server
Spuds
02.2024 - Current
Manager
Wendys Restaurant
01.2022 - 01.2024
Bartender
Veterans Of Foreign Wars Post 969
02.2021 - 09.2022
Crew Member
Burger King
08.2017 - 12.2019
Crew Member
McDonald's Restaurant
07.2016 - 01.2017
High School Diploma -
Peirce Collage
Serve Safe
Mast Permit
Food Handlers
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