Rhovilyn Catibog
Groveland
Summary
Motivated student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Driven and detail-oriented professional with extensive experience in restaurant operations, food safety, and guest service. Proven ability to manage inventory, resolve customer issues, and lead teams to maintain high standards of service and cleanliness. Seeking to leverage skills in teamwork, multitasking, and organizational abilities in a new role. A responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dependable and reliable, ready to learn and grow with your company.
Overview
7
7
years of professional experience
Work History
Server Manager
Inay's Kitchen Restaurant
02.2018 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Investigated and resolved complaints regarding food quality and service.
- Scheduled and received deliveries and verified goods received against paperwork.
- Estimated food and beverage consumption to determine purchasing requirements.
- Maintained food and equipment inventories to support business demand.
- Managed restaurant closing duties by restocking items and reconciling cash drawers.
Produce Clerk
Publix
08.2020 - 01.2025
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Helped customers with selecting, weighing and bagging produce.
- Ensured compliance with established health and safety regulations as well as company standards at all times.
- Efficiently handled time-sensitive tasks during peak hours such as restocking shelves or replenishing displays promptly.
- Worked with co-workers to drive customer satisfaction and pleasant work environment.
- Practiced safe food handling techniques when receiving, storing, preparing, displaying, wrapping, cutting, weighing or sorting produce products.
- Maintained cleanliness in produce section and ensured proper display of merchandise.
- Trained new employees on store policies, procedures, and protocols regarding produce section operations.
- Worked collaboratively with other departments within store to ensure smooth operations.
- Utilized excellent communication skills when dealing with colleagues or customers.
- Provided assistance in loading and unloading deliveries of produce products from vendors.
Education
Associate of Science - Nursing
Valencia College
Orlando, FLWest Orange High School
Winter Garden, FL04-2020
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Calm and pleasant demeanor
- Collaboration and teamwork
- Reliable and responsible
- Problem-solving
- Customer service
- Server training
- Guest service
- Cleaning and sanitation
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Produce Clerk
Publix
08.2020 - 01.2025
Server Manager
Inay's Kitchen Restaurant
02.2018 - Current
Associate of Science - Nursing
Valencia College
West Orange High School
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