Rhuan Paulo De Oliveira

Work History

Dunkin' Donuts

09.2024 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Became familiar with products to answer questions and make suggestions.

Burger King

04.2024 - 09.2024

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Accomplished multiple tasks within established timeframes.

McDonald's

10.2023 - 01.2024

Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Maintained current knowledge of all team position requirements.

McDonald's

06.2022 - 10.2023

Enhanced team morale through open communication, fostering a positive working atmosphere.
Streamlined work processes for better crew performance and overall productivity.
Exhibited excellent customer service skills when interacting with clients or patrons as required.
Participated in team meetings, sharing insights and suggestions for continuous improvement.
Facilitated smooth shift transitions by efficiently communicating pertinent information between team members.
Acquired new skills quickly through hands-on experience, increasing versatility within the crew team.
Maintained cleanliness standards by following established procedures, promoting a safe work environment.
Demonstrated adaptability by taking on additional responsibilities as needed or directed by supervisors.
Provided support during busy periods, ensuring timely completion of tasks and customer satisfaction.