Summary
Overview
Work History
Education
Skills
Volunteer and Community Service Work
Timeline
Generic
R Hughey

R Hughey

Hospitality
Dundalk,MD

Summary

Dedicated Hospitality worker experienced in multitasking and working under pressure. Familiar with the Hotel industry trained in both the Hotel and Third Party sides of business. Skilled at overseeing staff, I am confident in my leadership and problem-solving capabilities in order to streamline operations and promote organizational efficiency. Able to utilize independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

House Manager

Dreamlife Treatment Center
09.2023 - Current
  • Managed day-to-day operation of home to comply with policies and regulations.
  • Supervised residents to ensure a safe and well run house was maintained .
  • Assisted residents in adjusting back to society.
  • Made sure house was complying with safety and fire regulations.

Night Auditor

Best Western Inn & All Suites
03.2018 - 08.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency. Oversaw property security to maintain a safe environment for all guests as well.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced policies and procedures to increase efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Product Operations Administrator

Classic Vacations
07.2015 - 03.2016
  • Worked to keep our systems up to date with current information on hotel and travel companies pricing and sales.
  • Provided answers to customer questions via phone and email, during normal business hours.
  • Supported the Product Operations team by handling all administrative tasks asked of me.
  • Handled high levels of Data Entry regarding our clients personal and financial information.
  • Acted as a liaison to communicate client and company inquiries with hotel properties and travel companies.

Front Desk

Holiday Inn
05.2015 - 11.2015
  • Welcomed and assisted guests to maintain a positive atmosphere at front desk from Check-In to Check-Out.
  • Maintained an organized and kempt front office area to promote a professional, cleanly, and safe environment for all guests and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Hotel Manager

Casablanca And Bay Front Inn
10.2013 - 02.2015
  • Worked my way up from a Front Desk position by helping to maintain organization during Bay Front Inn's acquisition of Casablanca.
  • Oversaw two hotel properties simultaneously throughout the night, frequently traveling between the two to assist guests with Check-In, and any needs they may have had.
  • Handled guest complaints and concerns to maintain high guest satisfaction rates.
  • Trained new employees, demonstrating best methods for serving clients and guests. Assisted in employee scheduling as well.
  • Handled incoming and existing Third Party reservations through maintaining our PMS and Third Party back-ends.
  • Worked to make sure the staff and myself provided exceptional service and assistance to guests throughout the entirety of their stay.

Education

No Degree - General Studies

Cabrillo College
Aptos, CA

GED -

Green Valley High School
Yucaipa, CA
06.2010

Skills

  • Staff oversight and supervision
  • Facility Inspections
  • Knowledgeable in various Property Management Systems
  • Employee Scheduling
  • Staff Training
  • Data Entry
  • Proficient in Microsoft Office and Adobe Creative Suite
  • Inventory Database Management
  • Handling High Call Volumes
  • Leadership
  • Problem Resolution
  • Public Speaking

Volunteer and Community Service Work

Scotts Valley Representative on the Cabrillo Community College Student Council - 1 Year

Attended bi-weekly senate meetings to represent my constituents. Also attend the General Sate Assembly held in Los Angeles, Ca to represent my college as a whole to voice the thoughts and concerns of our school body.


Volunteer for Benevolent Animal Rescue Care - 2 Years

Assisted in running monthly adoptions fairs, along with the fostering and rehabilitation of abused animals.


Kennel Assistant at Beaumont Boarding Kennels - 8 Years

Provided assistance wherever needed from kennel cleaning to animal intake. Worked with abused, and abandoned animals as well.

Timeline

House Manager

Dreamlife Treatment Center
09.2023 - Current

Night Auditor

Best Western Inn & All Suites
03.2018 - 08.2020

Product Operations Administrator

Classic Vacations
07.2015 - 03.2016

Front Desk

Holiday Inn
05.2015 - 11.2015

Hotel Manager

Casablanca And Bay Front Inn
10.2013 - 02.2015

No Degree - General Studies

Cabrillo College

GED -

Green Valley High School

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