Ronald Harris-White
Olympia,WA
Summary
Experienced customer service specialist with knowledge in both outdoor oriented retail and barista/coffee making service industry. With a focus on customer relations; keeps a positive and optimistic tone with customers, has meaningful interactions at the register that impart expert knowledge/recommendations, and is an expert at conflict resolution. Also has experience with shipping and receiving, in store pick-up, and merchandizing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Recreational Equipment Inc.
12.2023 - Current
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Customer Service Representative
Recreational Equipment Inc.
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
High School Diploma -
Mckinney North High School
Mckinney, TX05.2020
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Product Knowledge
- Active Listening
- Data Entry
- Money handling abilities
- Client Relations
Certification
- Licensed in Medical Billing and Coding circa - 2019
Additional Information
Going to South Puget Sound Community College this Fall.
Timeline
Shipping and Receiving Clerk
Recreational Equipment Inc.
12.2023 - Current
Customer Service Representative
Recreational Equipment Inc.
09.2022 - Current
High School Diploma -
Mckinney North High School
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