Rhya Luckett-Nicholas

Trusted by top companies around the country to establish, maintain, and provide outstanding service for valued customers across 250+ different projects.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained user documentation to establish product understanding.
• Troubleshot problems or issues with desktops and laptops.
• Supported operating system and various tools and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

• Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
• Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
• Researched and resolved complex issues discovered during migrations.
• Created data mapping documentation for use in migration efforts.
• Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Troubleshot problems or issues with desktops and laptops.
• Supported operating system and various tools and applications.

• Worked with users to determine areas of technology in need of improved usability.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Tested programs and databases to identify issues and make necessary modifications.
• Discussed issues with team members to provide resolution and apply best practices.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.