Rhyan Bailey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Department Supervisor With Keys
Lowes Home Improvement Stores
06.2023 - Current
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Implemented visual merchandising strategies, resulting in an attractive store presentation that enticed customers to make purchases.
- Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
- Boosted sales performance with targeted promotional campaigns and staff training initiatives.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Managed store personnel by delegating tasks and supervising daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Talent Management Assistant Manager
Under Armour
07.2022 - 06.2023
- Developed high-potential employees with structured career development plans, resulting in accelerated promotions.
- Reduced turnover rates by identifying areas for improvement in organizational culture and implementing change initiatives.
- Coached managers on best practices for providing constructive feedback during performance evaluations, leading to improved communication between supervisors and subordinates.
- Enhanced employee retention by implementing talent development and succession planning initiatives.
- Managed the administration of employee recognition programs, fostering a culture of appreciation and motivation within the company.
Senior Team Leader
Target
05.2007 - 11.2021
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Head Cashier Supervisor
Barnes And Noble Bookstore
11.2006 - 05.2007
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Manager on Duty
Un Sun Tanning Salon
04.2000 - 06.2002
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Music Education
The Community College of Baltimore County
Catonsville, MD06.2006
High School Diploma -
Franklin High School
Reisterstown, MD06.2002
Skills
- Customer Service
- Workplace Safety
- Policy Enforcement
- Scheduling Coordination
- Multitasking and Prioritizing
- Delegation and Supervision
- Merchandising operations
- Performance monitoring
- Sales Leadership
- Employee Training
- Leadership Development
- Superior Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Supervisor With Keys
Lowes Home Improvement Stores
06.2023 - Current
Talent Management Assistant Manager
Under Armour
07.2022 - 06.2023
Senior Team Leader
Target
05.2007 - 11.2021
Head Cashier Supervisor
Barnes And Noble Bookstore
11.2006 - 05.2007
Manager on Duty
Un Sun Tanning Salon
04.2000 - 06.2002
No Degree - Music Education
The Community College of Baltimore County
High School Diploma -
Franklin High School
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