Rhyan Brown
Manor
Summary
Seasoned Manufacturing Supervisor with background in overseeing production processes, ensuring quality control and maintaining workplace safety. Skilled in implementing lean manufacturing techniques to optimize efficiency and reduce waste. Demonstrated ability to lead cross-functional teams, troubleshoot complex issues, and implement process improvements for enhanced productivity. Previous work has resulted in significant increases in operational efficiency and decreases in overall production costs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Operations Manager
Flex Electronics
Austin
06.2024 - Current
- Oversaw warehouse job functions to meet on-time delivery needs.
- Managed and directed daily activities of production and operations.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Established effective communication channels between different departments within the organization.
- Monitored stock levels and ensured availability of materials for production requirements.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
Manufacturing Production Supervisor
Tesla
Austin
10.2022 - 04.2024
- Supervised 90 or more production associates, 20 automotive repair technicians and 14 team leads
- Trained and coached current and new associates
- Found ways to increase productivity by tracking data that caused production not to meet including manpower, AGV issues, maintenance, materials, tools and parts
- Held production team meetings to go over goals, quality key factors and improvements
- Repaired and reworked incomplete installations
- Created workbook and power point presentations to show manpower and safety concerns
- Assisted recruiting and HR with interviewing and hiring candidates for General Assembly
- Constantly reviewing the Andon application to troubleshoot problem stations causing decrease in production
- Identified problems and implemented effective solutions
- Communicated job expectations and monitored employees
- Trained new employees and promoted supportive, performance-oriented atmosphere by instructing each in use of machinery, standard operating procedures and company policies
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Maintained inventory of repair supplies and ordered parts
- Reviewed technical documentation to complete equipment maintenance and repair
- Completed necessary repairs and took vehicles for test drives to verify soundness
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Implemented preventive maintenance measures to decrease emergent issues
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
- Analyzed data from production reports to identify problems and determine corrective action plans.
Quality Manager
Walmart Distribution
Ridgeville
09.2021 - 09.2022
- Assist in the continuous effort of profitable growth through reducing costs and increasing revenue through operations efficiencies
- Identify the needs of others by coaching, mentoring and assisting employees to improve their knowledge and skills; provide advice and guidance to staff members in the resolution of problems
- Identify and communicate opportunities for improvement
- Scheduling and manpower planning to effectively handle necessary requirements of the operation while managing labor cost and productivity
- Knowledge of public warehousing, processes, quality control, cost and other techniques for maximizing the effective distribution of goods
- Establish and maintain good working relationships with other employees and departments
- Use YMS systems to track, store and to ship containers
- Verified and audited each manufacturer product for quality
- Coordinates disposal of product waste by manufacture, product and inventory
- Provide effective supervision and coaching to assigned shift/employees to achieve the required quality and production goals
- Maintain department records and inventories
- Manage the movement of product through the production area
- Ensure that the product is in the process at all times
- Planned and organized work of smooth operations
- Ensure that the standard operating procedures and engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality
- Monitor to ensure that all employees comply with safety regulations and the plant's safety program
- Work with employees to resolve technical and personnel problems
- Schedule employees to effectively meet production needs and to ensure vacations and other time off consistent with plant policies
- Assist in candidate selection as requested
- Provide the shift-to-shift communication link in order to keep all team members working toward the same goals
- Communicate to employees all issues that affect the plant
- Perform other duties as assigned by the section
- Provide coaching and training to technicians and inspectors
- Escalate quality issues with management and engineering as needed
- Drive improvements in quality operations
- Develop training programs and hiring plans for team members
- Support issue resolution including root cause investigation & corrective action tracking
- Assist quality technicians and inspectors on in-line decision making
- Provide regular reports & updates to quality team and management
- Assist in management of material disposition
- Enforce 5S and workplace hygiene standards
- Improved quality processes for increased efficiency and effectiveness
Paint Process Analyst
Volvo Cars Automotive Manufacturing USA
Ridgeville
01.2020 - 09.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Updated quality control standards, methods and procedures to meet compliance requirements
- Mentored and encouraged employees to strive for excellence while fostering professional growth
- Wrote and implemented new rework procedures to standardize processes and streamline workflow
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary
- Tracked each paint defect by vehicle color to help improve paint quality
- Use the atacq system to input all paint defects
- Managed atacq system to verify defects have been corrected, machines have been repaired and team member has been coached
- Work with engineers and suppliers daily for paint quality control
- Identify defects by station, robot, team member and department to provide feedback and provide process improvements
- Worked each process to help find areas of improvements to lower material cost, manpower and process time
- Audited 8 or more vehicles a day for paint, body and assembly quality
- Provided feedback on audit findings
- Drives continuous improvement for production, vehicle quality and ergonomics
- Initiated time trials for processes to help increase productivity
- Made changes to processes for safety, paint quality and revenue
- Presented information collected daily in management meetings to show improvements, identified what areas of the shop is causing production downtime and what processes can be changed to increase production
- Planned production schedules and overtime based on customer sales and business needs
- Used the lock out tag out method on wasted material
- Trained each employee on their process as changes are made and made sure they knew their process
- Assisted Director on daily duties including meetings, presentations and manpower scheduling
- Provides feedback daily to all department supervisors, managers, engineers and team members to improve overall performance of the plant
- Conducted weekly safety training
- Lead and supported all team leads and support groups
Paint Repair Team Member
Volvo Cars Automotive Manufacturing USA
Ridgeville
01.2018 - 01.2020
- Provided detail auditing report to the entire plant on random vehicles for assembly, paint and body
- Performed preventive maintenance on equipment during scheduled downtime
- Administered processes, resolved issues and recommended improvements for all structure methods
- Monitored all objectives and communicated with various teams regarding performance
- Provided technical support to all projects and provided research for all developmental teams
- Discussed product changeovers and equipment maintenance needs with packing technicians
- Inspected and repaired paint defects
- Trained current and new employees
- Provide feedback and coaching for continuous improvement
- Tracked defects by vehicle to improve defect quality
- Input data collection into quality system
- Offline spot paint repair
- Presented defect findings in audit presentation
- Monitored KPIs throughout the day and presented any findings driving them
- Worked the quality inspection line (Cal) inspecting vehicles for damages, missing parts and paint defects prior to the customer receiving the vehicle
- Inspected and audited each vehicle prior to shipping
- Removed defects out of atacq once repaired
- Performed daily audits on vehicles for quality assurance
- Used 5s throughout the day
Assistant Vice President of Operations
Iqor Holdings US
North Charleston
01.2008 - 01.2018
- Managed, coached, trained and developed 200 or more team leads, agents and supervisors
- Handled escalated customer calls/complaints for billing and technical support
- Provided feedback to agents and supervisors to improve performance
- Trained new employees and supervisors
- Created training material for each project
- Monitor and reviewed quality calls daily
- Assisted with recruiting potential candidates
- Communicated one on one with the client
- Created and presented reports on overall performance
Cosmetologist/Assistant Store Manager
Regis Hair Salon
Charleston
01.2004 - 01.2008
- Created schedules and employees needs by forecasting business needs
- Set individual goals to help agents succeed
- Managed schedules and breaks to make sure time policy were adhered to
- Processed payroll for over 100 employees
- Developed the hiring process and facilitated all new hires orientation
- Handled employee relations matters
- Traveled to open new facilities and trained new managers
- Implemented new creative ideas to grow the department and boost employee morale
- Processed service applications and made decisions for service based on credit
- Traveled 30% of the time to train at home agents on updated applications
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Managed a team of 40 hybrid associates
Education
High School Diploma - Cosmetology
Garrett Academy Of Technology
SC05.2004
Skills
- MS Office Expertise
- Staff Management
- Personnel Training and Development
- Process Improvement
- Manufacturing Principles
- Process Improvement Initiatives
- Shipping and receiving
- Order fulfillment
- Problem-solving
- Operations management
- Warehouse logistics
- Quality management
- Inventory management
Certification
Auto Manufacturing Trainer Certification
Timeline
Warehouse Operations Manager
Flex Electronics
06.2024 - Current
Manufacturing Production Supervisor
Tesla
10.2022 - 04.2024
Quality Manager
Walmart Distribution
09.2021 - 09.2022
Paint Process Analyst
Volvo Cars Automotive Manufacturing USA
01.2020 - 09.2020
Paint Repair Team Member
Volvo Cars Automotive Manufacturing USA
01.2018 - 01.2020
Assistant Vice President of Operations
Iqor Holdings US
01.2008 - 01.2018
Cosmetologist/Assistant Store Manager
Regis Hair Salon
01.2004 - 01.2008
High School Diploma - Cosmetology
Garrett Academy Of Technology