Rhyan Gordon
Cincinnati,Ohio
Summary
Dynamic professional with a proven track record at Starbucks, showcasing exceptional customer service and team leadership. Skilled in inventory management and cash register operation, I excel in creating positive customer experiences and improving sales. Almost fluent in German, I bring a unique blend of hard and soft skills to drive performance improvement.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Helped management keep adequate supply on hand by notifying of shortages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Cashier
Homebuys, Inc.
01.2023 - 08.2023
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
Custodial Assistant
Mapenzi Clean
03.2020 - 10.2021
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Ensured optimal functionality of facilities, conducting routine inspections and reporting maintenance issues.
- Fostered hygienic conditions in restrooms by regularly refilling soap dispensers, replenishing paper products, and sanitizing surfaces.
- Participated in ongoing training opportunities to stay current with industry best practices and maintain proficiency in custodial techniques.
- Enhanced cleanliness and sanitation by consistently performing thorough cleaning of assigned areas.
- Maintained well-stocked supply closets, effectively managing inventory levels for essential cleaning products and tools.
- Contributed to a safer environment for staff and visitors by promptly addressing spills and hazards.
- Promoted a positive work atmosphere by assisting coworkers when needed and keeping open lines of communication with supervisors.
- Preserved outdoor appearances by sweeping walkways, removing debris from entrances, and maintaining landscaping elements as necessary.
- Collaborated with custodial team members to complete large-scale projects such as waxing floors or deep-cleaning carpets during breaks.
- Served as a reliable resource for facility users, addressing concerns and providing information on building policies and procedures.
- Demonstrated attention to detail while dusting surfaces, vacuuming floors, and wiping down fixtures for an overall polished appearance.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Facilitated event setups by arranging furniture according to specified layouts for various gatherings or meetings.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
BBA - Finance
University of Cincinnati
Cincinnati, OH05-2028
High School Diploma -
Walnut Hills High School
Cincinnati, OH05-2024
Skills
- Active listener
- Team Leadership
- Exceptional customer service
- Adaptive and creative
- Cash Register Operation
- Inventory Management
- Performance Improvement
- Fluent in German
- Sales expertise
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of our Big Idea Project.
Languages
German
Professional Working
Interests
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Food Tourism
- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Advocacy Campaigns
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Blogging
- Enjoy participating in meditation for overall physical and mental well-being
Timeline
Barista
Starbucks
01.2024 - Current
Retail Cashier
Homebuys, Inc.
01.2023 - 08.2023
Custodial Assistant
Mapenzi Clean
03.2020 - 10.2021
BBA - Finance
University of Cincinnati
High School Diploma -
Walnut Hills High School
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