Rhyanne Escarffullette
Secane,PA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
Work History
Store Manager
Bluemercury
Wayne, PA
05.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Area Manager
Bluemercury
Glen Mills, PA
12.2023 - 04.2024
- Monitored performance of store personnel, providing feedback and guidance as needed.
- Assisted in recruiting, interviewing, hiring, training and developing staff.
- Ensured compliance with all company regulations and standards.
- Created monthly reports for upper management on sales performance, inventory status and store operations issues.
- Conducted regular meetings with store personnel to discuss goals, objectives and challenges faced by employees.
- Analyzed financial data to identify trends in sales volume and profitability.
- Prepared weekly schedules for store personnel based on anticipated customer traffic patterns.
- Maintained accurate records of employee attendance and payroll information.
- Collaborated with other departments across the organization to resolve any operational issues encountered in stores.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Assistant Store Manager
Bluemercury
Ardmore, PA
04.2022 - 04.2023
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Insurance
Progressive Insurance
Secane , PA
07.2021 - 04.2022
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Digital Coordinator
QVC
West Chester, PA
09.2020 - 03.2021
- Optimized profitability to meet marketing objectives and drive product sales by prioritizing shoot dates with cross functional partners.
- Worked with external production partners including Studio Coordinator's, Associate Producer, and Coordinating Producers,to support social media content creation.
- Assisted in executing social media strategies and tactics to engage fans, build awareness and drive views across all social media platforms.
- Worked with digital/social team to execute on social media aligning with network campaigns
- Communicate with buyer's, on air planners, ecommerce associates, vendor's, content stylist, and photographers to meet all deadlines across all content platforms.
- Aligned activities with corporate objectives by coordinating marketing, sales and order fulfillment.
- Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
- Worked with Buyer's and On Air Planner's to coordinate marketing activities focused on successful promotion of new brands/ new products.
- Executed optimal sales strategies to achieve commercial goals for all markets.
- Mediator between Product Central and Digital Content Team to ensure optimized sales were planned with product launch strategies.
- Work with numerous computer applications for communication, sales management, order fulfillment, product blueprints, and script pricing.
Product Coordinator
QVC
West Chester, PA
10.2019 - 10.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved profit margins by streamlining operations and workflow.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Handled all delegated tasks, including show picking and order fulfillment.
- Worked with Studio coordinators to meet on air deadline presentations.
- Assisted Workflow management by overseeing the completion of shows going on air.
- Performed product evaluations, analyzed OA values and performed team audits.
Custom Order Specialist
The Home Depot
Secane, PA
10.2017 - 10.2019
- Reviewed blueprints for accuracy of specialty installations including kitchen and bath remodel, flooring, millwork and windows.
- Managed bookkeeping for installation companies and contractors.
- Dealt with high priority customer facing problems, partnered with store management to resolve.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Obtained customer information from phone calls and email communication and entered in into company software to update internal records.
- Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
- Prepared invoices, shipping documents and contracts.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Freelance Writer
Delaware County Magazine
Drexell Hill , PA
01.2017 - 12.2017
- Followed project scope and outlined content guidelines for each project.
- Interviewed professionals from various industries including the pharmaceutical, educational, performing arts, and fashion industries.
- Performed in-depth research into topics to write clear and accurate copy.
- Edited documents for grammar, clarity, content and formatting.
- Interviewed contacts by phone, Skype and in person for human nature stories for weekly magazine column.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Followed trends in industry and target genre to capitalize on emerging trends.
- Formatted works correctly to meet publishing guidelines and reduce rejections.
- Sent professional and targeted proposals to publishers outlining experience, skills and knowledge of marketing.
- Conducted research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries and interviews.
Kitchen and Bath Designer
The Home Depot
Secane, PA
07.2015 - 01.2017
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Used advanced mathematical evaluations to ensure accuracy when creating blueprints.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Assisted clients with budget considerations regarding selection of custom made cabinets and granite products.
- Produced content for material boards and specification binders for presentation and construction.
- Created professional presentations to creatively communicate design intent and direction.
- Visited home sites when necessary to assess and fulfill customer needs.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Developed interior design concepts and prepared interior systems and finishes.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative
The Home Depot Inc
Primos Secane, PA
04.2015 - 03.2016
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new employees on procedures and policies to maximize team performance.
- Reviewed account and service histories to identify trends and issues.
Restaurant Waiter
Red Lobster
Secane, PA
11.2014 - 04.2015
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2025
Certificate - Human Resources Essentials
ECornell
Ithaca, NY10-2024
Bachelor of Science - Fashion Merchandising And Retailing
Johnson And Wales University
Providence, RI01-2023
Certificate - Integrative Nutrition
Institute For Integrative Nutrition
New York03.2020
Associate of Science - Business Administration
Pima Community College
Tucson, AZ05.2014
Skills
- Rapport building
- Training and development
- Customer service
- Merchandising
- Schedule coordination
- Employee engagement and motivation
- Following direction
- Online research
- Typing and written communication
- Self-direction
- Point of Sale (POS) system operations
- Conflict and dispute resolution
- Organized
- Time Management
- Software integration
- Vendor contracts and relationships
- Sales strategy development
- Problem-solving and reasoning
- Office supervision
- Prioritization skills
- Behavioral counseling
- Healthy cuisine
- Food science understanding
- Health assessments
- Strategic decision making
- Process development
Personal Interest
My personal interest include travel, fitness, beauty and fashion. I am always looking to expand my horizons in every area of life. I believe in constant progression. I have a diverse background in employment as I have a multitude of interests across many fields. While working at QVC I worked very closely with cosmetic and skincare brands and partnered with buyers and planners to execute sales goals. I am passionate about helping people find products that will positively impact their lives. I am eager to learn and grow within the expanding and diverse beauty industry.
Timeline
Assistant Area Manager
Bluemercury
12.2023 - 04.2024
Store Manager
Bluemercury
05.2023 - Current
Assistant Store Manager
Bluemercury
04.2022 - 04.2023
Insurance
Progressive Insurance
07.2021 - 04.2022
Digital Coordinator
QVC
09.2020 - 03.2021
Product Coordinator
QVC
10.2019 - 10.2020
Custom Order Specialist
The Home Depot
10.2017 - 10.2019
Freelance Writer
Delaware County Magazine
01.2017 - 12.2017
Kitchen and Bath Designer
The Home Depot
07.2015 - 01.2017
Customer Service Representative
The Home Depot Inc
04.2015 - 03.2016
Restaurant Waiter
Red Lobster
11.2014 - 04.2015
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Certificate - Human Resources Essentials
ECornell
Bachelor of Science - Fashion Merchandising And Retailing
Johnson And Wales University
Certificate - Integrative Nutrition
Institute For Integrative Nutrition
Associate of Science - Business Administration
Pima Community College
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