Rhye Kniep
Rocklin,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
The Odyssey Restaurant
03.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Studio Movie Grill
07.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Lead
Placer Innovation Builders
01.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Supervised shifts, oversaw job progress, and engaged with customers on a regular basis.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Business Administration And Management
05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Sales Techniques
- Liquor, wine, and food service
- Team Leadership
Timeline
Server - The Odyssey Restaurant
03.2023 - 08.2024
Server - Studio Movie Grill
07.2021 - 05.2023
Shift Lead - Placer Innovation Builders
01.2021 - 05.2022
The Master's University - Bachelor of Science, Business Administration And Management
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