Rhyleigh Hisler
Springport,IN
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
01.2023 - Current
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Exercised composure under pressure and in escalated customer service scenarios.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed staff hiring, training and supervision.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Jonesville Pathways
Jonesville, MI06.2019
Skills
- Supply Ordering
- Product Assembly
- Supply Requisition
- Budgeting and forecasting
- Hiring and Training
- Quality Assurance
- Opening and closing procedures
- Worker Training
- Workplace Safety
- Training and mentoring
- Work Area Inspection
- Hiring and Recruiting
- Problem-Solving
- Employee Training
- Handling Customer Complaints
- Sales Strategies
- Decision-Making
- Active Listening
- Punctual and Reliable
- Relationship Building
Certification
- ServSafe Certified, 2019
Timeline
Shift Manager
McDonald's
01.2023 - Current
High School Diploma -
Jonesville Pathways
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