Rhylie Beevers
Chandler,AZ
Summary
Experienced with diagnosing and resolving technical issues in timely manner. Utilizes excellent communication skills to understand user needs and provide effective solutions. Knowledge of various IT systems and track record of maintaining high user satisfaction.
Overview
9
9
years of professional experience
Work History
Service Desk Analyst
Arizona Department of Transportation
09.2023 - 05.2025
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Service Desk Coordinator
Executech
06.2022 - 01.2023
- Optimized resource allocation by effectively scheduling staff shifts according to anticipated workload patterns.
- Established strong working relationships with vendors, streamlining the procurement process for required tools or equipment.
- Improved communication between the service desk team and clients through clear documentation and regular updates on issue status.
Driver
DoorDash
12.2020 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Commercial Driver
AutoZone
05.2020 - 11.2020
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
Information and Communications Technology Technician
IES Communications
02.2019 - 06.2019
- Migrated legacy systems to modern environments, minimizing disruption while maintaining functionality throughout transitions.
- Contributed to successful project completions by providing technical expertise within deadlines.
- Evaluated emerging technology trends and participated in technology discussions affecting company strategy.
- Implemented comprehensive backup strategies to ensure data integrity and availability during disaster recovery scenarios.
Data Entry Specialist
Walgreens Boots Alliance
12.2017 - 02.2019
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Front End Clerk
Frys Food
05.2016 - 01.2017
- Kept front end areas clean and organized for professional appeal to customers.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
Education
Marcos De Niza
Tempe, AZSkills
- Remote technical support
- Incident management
- Network troubleshooting
- Client relationship management
- Hardware troubleshooting
- Technical support
- System administration
- Documentation
- Asset management
- Ticketing systems
- Account administration
- Application installations
Timeline
Service Desk Analyst
Arizona Department of Transportation
09.2023 - 05.2025
Service Desk Coordinator
Executech
06.2022 - 01.2023
Driver
DoorDash
12.2020 - 03.2022
Commercial Driver
AutoZone
05.2020 - 11.2020
Information and Communications Technology Technician
IES Communications
02.2019 - 06.2019
Data Entry Specialist
Walgreens Boots Alliance
12.2017 - 02.2019
Front End Clerk
Frys Food
05.2016 - 01.2017
Marcos De Niza
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