Dynamic professional with a proven track record at Ocala Dental Harmony, excelling in sterilization techniques and customer service. Demonstrated ability to enhance team performance and patient satisfaction through initiative-taking and quality control monitoring. Skilled in appointment scheduling and office organization, contributing to increased efficiency and positive client interactions.
• Enhanced surgical team performance by promptly providing required sterile instruments during surgeries.
• Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
• Minimized delays in surgical procedures by efficiently handling urgent requests for specific sterile tools or supplies.
• Provided support during surgery preparations, ensuring timely availability of sterile equipment when needed
• Greeted customers warmly and made them feel welcome.
• Answered incoming calls and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Explained policies and procedures to visitors.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Scheduled and confirmed appointments