Rhyna Coca
Passaic,NJ
Summary
Competent Medical Billing and A/R Follow up professional with ability to work in a busy medical office and provide excellent customer service to all patients. Dedicated with refined computer skills and strong ability to assist in efficient company operations. Bilingual (Spanish) with over 15 years experience in a medical office setting. Personable with the ability to multi-task and prioritize.
Overview
16
16
years of professional experience
Work History
Medical Biller / Customer Service
MedHealth Financial LLC
Wood-Ridge, NJ
01.2021 - Current
- Managed billing operations for diverse healthcare providers, ensuring accuracy and compliance with regulations.
- Reconciled patient accounts and resolved discrepancies to enhance financial reporting efficiency.
- Implemented electronic billing systems, streamlining processes and reducing turnaround times.
- Trained new staff on billing protocols and system navigation for improved team performance.
- Filed and updated patient information and medical records.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in managing customer accounts, ensuring accurate information and timely updates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Account Representative
Origin Anesthesia
Rutherford, NJ
06.2014 - 12.2020
- Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
A/R, Follow up Specialist
Sutherland Health Services
East Rutherford, NJ
03.2014 - 06.2014
- Researched and resolved billing and invoice problems by calling insurance companies (Medicare, Medicaid and Medicaid HMO's) to have them reprocess and pay claims.
Billing Specialist, Receptionist
BioDynamic Technologies
East Rutherford, NJ
02.2010 - 01.2014
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Education
High School Diploma - undefined
Passaic High School
Passaic, NJ, US01.2006
Skills
Spanish language proficiency
Service excellence Fast comprehension
Insurance processing
CMS-1500 billing forms
Current Procedural Terminology (CPT)
Health insurance processing
Insurance eligibility verification
Perform well in high-demand, fast-paced environments
Workers' compensation knowledge
Typing 65 WPM
Knowledge of HMOs, Medicare and Medicaid
HIPAA compliance
Strong work ethic
Team player with positive attitude
Critical thinking
Problem resolution
Microsoft Excel
Professional telephone demeanor
Active listening
Accomplishments
- Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Languages
Spanish
Native or Bilingual
Timeline
Medical Biller / Customer Service
MedHealth Financial LLC
01.2021 - Current
Account Representative
Origin Anesthesia
06.2014 - 12.2020
A/R, Follow up Specialist
Sutherland Health Services
03.2014 - 06.2014
Billing Specialist, Receptionist
BioDynamic Technologies
02.2010 - 01.2014
High School Diploma - undefined
Passaic High School