Rhys-Bevan Williams
Summary
A lead position within a thriving, cohesive and passion driven team, delivering the art of hospitality through complete role understanding, lifelong learning through education and Team member empowerment. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Conscientious Manager trained in First Aid, CPR and recreation oversight. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
22
22
years of professional experience
Work History
Clubhouse Manager
Hound Ears Club
Boone, NC
01.2022 - Current
- Enhanced member satisfaction by implementing personalized services and addressing individual needs.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Improved employee retention through effective hiring, training, and performance evaluation practices.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
- Created an environment of teamwork among staff members with regular recognition programs and team-building events designed to foster collaboration and happy employees.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
Director of Food & Beverage
Linville Ridge Country Club
Linville, NC
02.2017 - 12.2022
- Linville Ridge Country Club is leading the way for private country clubs in the high country in North Carolina
- 300 membership within a gated community
- 4 venues offering food and beverage from casual American Cuisine, a Deli, Italian Nights at the View 180, Fine Dining at the View 180 and Belvedere Steak House
- Developed the Linville Ridge College FOH training program for all service Team members
- Redesigned menus in all areas, removed all trays from service and implemented seat numbers and synchronized hand service
- Developed a craft cocktail program and extensive bartender training
- Culinary core menu cards developed for recipes and standards
- Redesigned the Deli to Mountain meets NYC theme
- Focus on building a cohesive Team, through a strong culture and foundation
- Oversee and active role in all Member Club events, weddings, dinners, private events and restaurant venues
Assistant Food & Beverage Director
Congressional Country Club
Bethesda, MD
03.2002 - 01.2017
- Congressional Country Club is a private, exclusive, membership only country club
- Ranked the number 1 Platinum Country Club for 2013, 2014, 2016
- Leading the day to day operations of entire food & beverage operation
- Four restaurants, banquets, meetings, on course food & beverage outlets, Tennis & Paddle Tennis
- Developed daily inventory controls and requisition procedures
- Developing Team Members through training and best practice service standards
- Planned and executed new banquet events and Club functions including weddings, wine dinners, meetings and conferences
- Managed outdoor operations, including on course beverage carts and half way house operations
- Hired, trained and supervised all seasonal staff.
- Improved guest satisfaction by implementing menu updates and ensuring consistency in food quality.
- Streamlined daily operations for increased efficiency by closely monitoring staff performance and providing regular feedback.
- Enhanced employee retention rates by creating a positive work environment and offering opportunities for growth and advancement.
- Coordinated large-scale events, ensuring seamless execution of food service and exceeding expectations.
- Implemented staff training programs to improve service standards, ultimately leading to higher guest satisfaction ratings.
- Oversaw budget management, consistently meeting or exceeding financial targets while maintaining high-quality offerings.
Education
Matriculated -
Northcliff High School
01.1980
Skills
- Menu development
- Budgeting and finance
- Adaptability and Flexibility
- Coaching and Mentoring
- Professional Demeanor
- Problem-solving aptitude
- Team Collaboration
- Food and Beverage Management
Accomplishments
- November 2004, 2005 and 2006 completed New York City Marathons.
- October 2012, 2013, 2014, 2015 and 2016 completed Marine Corps Marathons and 10km races
- September 2012, April 2013, October 2013, June 2014, June 2015 and June 2016 completed Tough Mudder Extreme Racing.
Reading
- Setting the Table” – Danny Meyer – constant reference
- Multipliers” – Liz Weisman
- The Advantage” – Patrick Lencioni
- The One Thing” – Gary Keller
Extreme Sports
Completed multiple marathons and 24 hour races. Participated in the MoaB240 a 240 mile race through Utah.
Timeline
Clubhouse Manager
Hound Ears Club
01.2022 - Current
Director of Food & Beverage
Linville Ridge Country Club
02.2017 - 12.2022
Assistant Food & Beverage Director
Congressional Country Club
03.2002 - 01.2017
Matriculated -
Northcliff High School
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