Summary
Overview
Work History
Education
Skills
Timeline
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Rhyuan Johnson

Thomson,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Call Center Representative

SITEL Worldwide
Augusta, GA
12.2021 - 10.2024
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Address customer service inquiries in a timely and accurate fashion.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Continually updated knowledge base of product features, benefits, pricing plans.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Utilized computer systems to access accounts for research purposes.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.

Daycare Worker

First United Methodist Daycare
Thomson, GA
06.2021 - 09.2021
  • Enforced rules to teach good manners and maintain safe environment.
  • Read aloud and played alphabet games to encourage early literacy.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Recorded behavior, food and medication dispensing information.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Organized and planned age-appropriate reading, crafts and music lessons.

Cashier

Chick-fil-A
Thomson, GA
05.2019 - 03.2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.

Education

Some College (No Degree) - Marketing Management

Augusta Technical College
Thomson, GA

Skills

  • Activities leadership
  • Early education
  • Social development
  • Creative arts talent
  • Recordkeeping requirements
  • Behavior management techniques
  • Sanitation understanding
  • Housekeeping abilities
  • Age-appropriate activities
  • Reading skills
  • Lesson plan development
  • Safety understanding
  • Communication
  • Analytical
  • Basic math
  • Organizational skills
  • Microsoft Office
  • Call center operations
  • Data entry

Timeline

Call Center Representative

SITEL Worldwide
12.2021 - 10.2024

Daycare Worker

First United Methodist Daycare
06.2021 - 09.2021

Cashier

Chick-fil-A
05.2019 - 03.2020

Some College (No Degree) - Marketing Management

Augusta Technical College

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Rhyuan Johnson