Rhyza Abungan
Marina,CA
Summary
Detail-oriented Food Service Professional with extensive experience in guest satisfaction and safety. Managed in-room dining orders, ensuring timely delivery and adherence to dietary needs. Upheld cleanliness and organization in compliance with sanitation standards while effectively resolving guest concerns and collaborating with kitchen staff.
Overview
1
1
Certification
10
10
years of professional experience
Work History
In Room Dining Order Taker
Pebble Beach at the Lodge
Pebble Beach, CA
08.2021 - Current
- Answered in-room dining calls for Pebble Beach Lodge guests.
- Entered guest orders into dining system with accurate details.
- Confirmed menu items, allergies, and special requests with guests.
- Coordinated order timing between kitchen and room service for prompt delivery. with kitchen and room service staff.
- Addressed guest concerns with professionalism to enhance guest satisfaction.
- Delivered all orders to correct room numbers promptly to maintain service standards.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Total and post all guest charges according to established procedures.
Honor Bar Attendant
Pebble Beach at the Lodge
Pebble Beach, California
03.2017 - 08.2021
- Restocked honor bar items following Pebble Beach at the Lodge hospitality standards.
- Prepared guestroom beverage displays and snack selections for arrival service.
- Checked inventory levels for wine, spirits, mixers, and packaged refreshments.
- Replaced expired products and maintained clean, organized bar presentation.
- Verified charges and recorded honor bar usage accurately for guest folios.
- Provided excellent customer service at all times.
- Stocked shelves with food, drinks, and other items.
- Maintained cleanliness of the honor bar area throughout shift.
Education
Bulacan Ecumenical School
Bulacan, PHSome College (No Degree) - Hotel Management
Bulacan State University
Bulacan , PHSkills
- Menu knowledge and Allergy verification
- POS and InfoGenesis posting
- Food safety certification
- Microsoft Excel and Word
- Organizational skills
- Memory retention
- Effective communication
- Team player
Certification
- Food Serve Certificate
- RBS Certificate
Timeline
In Room Dining Order Taker
Pebble Beach at the Lodge
08.2021 - Current
Honor Bar Attendant
Pebble Beach at the Lodge
03.2017 - 08.2021
Bulacan Ecumenical School
Some College (No Degree) - Hotel Management
Bulacan State University