Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Ria Aaron

Wheatley Heights,USA

Summary

Attain a position that will enable me to use my strong communication and organizational skills, enhance my customer service skills, and work well with others.

Overview

16
16
years of professional experience

Work History

Team Lead, Administrative Support Agent

Mount Sinai Doctors
09.2019 - Current
  • Prepares welcome packages, and conducts initial introductions to the team members
  • Assists with the completion of necessary employment paperwork, including contracts, tax forms, and non-disclosure agreements
  • Ensures new employees have access to the necessary technology, including hospital email, computer systems, and relevant software, and provides training on their usage
  • Coaches and supports team members to enhance their job performance
  • Monthly listens to recorded patient calls to assess staff adherence to quality standards, including greeting protocols, information gathering, appointment scheduling accuracy, and overall customer service
  • Adapts to changing project requirements and work in a dynamic environment
  • Excellent communication and interpersonal skills to effectively coach and mentor others

Lead Dental Assistant/ Receptionist

Barkoff Dental
06.2019 - 09.2019
  • Verified Insurance
  • Scheduled appointments
  • Communicated with patients and suppliers
  • Assisted the DDS during a variety of treatment procedures
  • Performed digital x-rays on patients
  • Provided patients with instructions for oral care following surgery or other dental procedures

Dental/Administrative Assistant

Penn Plaza Dental Center
02.2010 - 09.2019
  • Coordinated all aspects of patients’ appointments, including scheduling new patient consults, follow-up appointments, and procedures
  • Obtained pre-authorizations and referrals from insurance companies and doctors’ offices
  • Coordinated meetings
  • Collected payments and verified insurance
  • Managed extensive client database
  • Prepare patients for dental health services and instruct them in appropriate post dental treatment, diet and oral hygiene

Education

Patient Care Assistant Course -

Skills

Quality Assurance Assessment and Evaluation

Lead trainers Assess Center

Epic Trainer

Conduct Quality Assessments and training via teams

Key Qualifications

  • Over 5 years experience in the customer service industry.
  • Able to create a positive impression about my company through efficient and professional interactions.
  • A self-motivated and disciplined individual with a strong work ethic and proven track record.
  • Passionate about improving customer service through active listening, a positive attitude, and prompt follow-up.

Timeline

Team Lead, Administrative Support Agent

Mount Sinai Doctors
09.2019 - Current

Lead Dental Assistant/ Receptionist

Barkoff Dental
06.2019 - 09.2019

Dental/Administrative Assistant

Penn Plaza Dental Center
02.2010 - 09.2019

Patient Care Assistant Course -

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