Ria Burke
San Jose
Summary
Professional logistics specialist with proven track record in optimizing supply chain operations and streamlining processes. Skilled in inventory management, transportation coordination, and vendor relations. Strong focus on team collaboration and delivering results under changing conditions, ensuring reliability and adaptability. Known for excellent problem-solving abilities and effective communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Logistics Coordinator
Trina Solar
09.2024 - 03.2025
- System Audits (mitigate discrepancies, audit documentation, pictures, shipping forms)
- Monitor inventory levels and ensure adequate stock levels to meet customer demand
- Coordinate with warehouse staff to optimize inventory storage and distribution
- Purchase to procure materials, track deliveries and manage inventory
- Work closely with vendors to optimize procurement processes and minimize lead times
- Manage electronic documentation for system changes, ensuring accuracy
- Work closely with engineers to ensure system builds are accurate
- Oversee the invoicing process for freight services, ensuring accuracy and timely payment
- Coordinate with freight carriers and vendors to reconcile invoices and resolve discrepancies
- Handle RMA’s ensuring timely processing and resolution of returns
- Coordinate with vendors and internal teams to manage RMA documentation
- Provided Commercial Invoices/ HTS Codes, followed all customs compliance regulations for all international shipments and any other clearance paperwork for Brokerage teams and 3PL’s
- Negotiated favorable contracts with freight forwarders, securing competitive rates without compromising on quality or reliability of service.
- Developed and maintained key relationships with vendors and carriers to secure preferential pricing and service levels, benefiting both the organization and its customers.
- Conducted regular audits of warehouse operations to maintain compliance with industry standards, ensuring a safe work environment for employees at all times.
- Reduced transportation costs with strategic route planning and carrier negotiations, resulting in significant savings for the company.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Collaborated with sales teams to ensure accurate demand forecasting, enabling better alignment between production schedules and customer needs.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
Executive Assistant & Logistics Specialist
SolarEdge
03.2020 - 10.2023
- EA to the Director of Logistics
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed all aspects of domestic and international deliveries and carriers, maintained accurate records of all transportation and goods
- Handled administrative tasks such as filing, data entry, expense tracking and maintaining organizational systems
- Screening and prioritizing emails, phone calls, and other correspondence
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Compiling formatting reports, presentations, and documents for internal and external distribution, ensuring accuracy and completeness
- Work with 3PL partners on defining the accurate balance to improve customer experience
- Updated all tracking, ETA’s and POD’s in the CRM
- Handled International shipments: point of contact for Brokerage, submitted commercial invoices, resolve custom clearance issues, made sure custom regulations and HTS codes were accurate/correct
- Work with HQ global logistics team, identify issues and solve problems from North America
- Project Management with Marketing, Sales and Engineering
- Participated in the assessment and selection of carriers, considering cost, lead-time & capacity
- Follows existing processes and optimize them while creating synergy with HQ
- Contribute to a high level of customer satisfaction and experience
RMA Service Logistics Coordinator
SolarEdge
08.2019 - 03.2020
- Responsible for monitoring material flow of each RMA case from the warehouse through to customer deliveries, ensuring customer satisfaction by maintaining agreed upon SLA’s and KPI’s
- Provides daily operational support to internal customers and planning team by proactively monitoring each step in the RMA shipping and receiving process
- Bring/advise with initiatives to optimize IT systems (CRM)
- Work with HQ global logistics team and Identify issues and solve problems from NA time zone
- Follows existing processes and continually recommends improvements
- Track all RMA cases from time approved in CRM daily to ensure they are making expected progress and meeting KPI’s
- Maintain quality assurance checks of the supply chain and ability to follow up on issues related to quality of service or product handling at 3PL RMA depots
- Perform qualitative and quantitative analysis using a variety of tools to solve RMA related business problems
- Gather, consolidate, prepare and/or validate data for analysis
- Relate findings to key business partners, drive improvements/implementation
Planner
FM Industries
05.2018 - 08.2019
- Process timely release of shop orders in quantities that support upper level demand
- Define, monitor and adjust planning as conditions in the processes or demand stream change
- Generate and respond to various ERP/MRP reporting to ensure in-tact schedules and priorities are properly defined for the shop floor, procurement, business manager, etc
- Maintain weekly/monthly production schedule, execute the subsequent MRP cycles where applicable to support the desired schedules
- Provide professional Customer service by responding to customer inquiries, communicating change orders and schedule impacts, and escalate any potential issues to the Business Manager
- Participate in production meetings and assist with necessary administrative functions
- Interact with other Company departments to ensure system data is accurate, outputs are valid and changes that affect shop load and scheduling are communicated in a timely manner
- Perform additional related duties as assigned
- Collaborated with cross-functional teams to align goals and ensure project success.
Education
Associate’s Degree - Pharmacology
Silicon Valley College
San Jose, CA01.2002
Skills
- Windows Operating Systems
- MS Office applications
- Microsoft Dynamics
- Salesforce
- Priority
- Vantage
- EMV
- LAM dashboard
- WMS
- SQL
- GP
- Reporting
- Clientele
- Siebel
- Oracle
- Fourthshift
- SAP ERP
- MRP systems
- Typing Speed: 60 wpm
- Deadline oriented
- Safety standards
- Warehouse management
- Logistics planning
- Demand forecasting
- Freight negotiation
- Transportation management
- Distribution strategy
- Cost reduction
- Carrier selection
- WMS software
- TMS software
- Customer service
- Problem-solving
- Invoicing and shipping documentation
- Shipping and receiving
- Verbal and written communication
- Punctual and dependable
- Decision-making
- Supply chain operations
- Materials handling
- Operational efficiency
- Warehousing processes
- Logistics analysis
- Transportation planning
- Inventory management procedures
- Team building
- Purchase orders
- Shipment tracking
- Coaching and mentoring
- Client relations
- Analytical thinking
- Shipping procedures
- Efficiency improvement
- Shipment coordination
- Inventory control
- Motivational leadership
- Inventory management
- Scheduling coordination
- International shipments
- Computer-based inventory system
- OSHA compliance
- Shipping documentation
- ERP systems proficiency
- Sales support
- Reports generation
- Contract negotiation
- Project assignments
- Spreadsheet tracking
- Expense management
- Training and leadership
- Communication
- Global logistics
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer service skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Flexibility
- Adaptability and flexibility
- Logistics process improvement
Certification
- CPHT
- PTCB
Timeline
Senior Logistics Coordinator
Trina Solar
09.2024 - 03.2025
Executive Assistant & Logistics Specialist
SolarEdge
03.2020 - 10.2023
RMA Service Logistics Coordinator
SolarEdge
08.2019 - 03.2020
Planner
FM Industries
05.2018 - 08.2019
Associate’s Degree - Pharmacology
Silicon Valley College
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