Ria Holliday
Houston,TX
Summary
Dedicated university student with a strong background in customer service, children care, and food handling. Known for reliability, efficiency, and a fast-paced work ethic. Seeking opportunities to apply my skills and contribute effectively in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Lewisville ISD ESD Aide
Lewisville Independent School District
08.2022 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Shift Leader
Smoothie King
04.2019 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Clinical Psychology
University of Houston
Houston, TX05.2027
Skills
- Attention to detail
- Record keeping
- Problem-solving abilities
- Customer service orientation
- Conflict resolution
- Team collaboration
- Organizational expertise
- Critical thinking
- Reliability and punctuality
- Professionalism
Timeline
Lewisville ISD ESD Aide
Lewisville Independent School District
08.2022 - 06.2023
Shift Leader
Smoothie King
04.2019 - 07.2022
Bachelor of Science - Clinical Psychology
University of Houston
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