Ria-Joy Arcibal
Wailuku,HI
Summary
Proven track record in enhancing financial accuracy and customer satisfaction, notably at Acura of Maui. Skilled in accounting, bookkeeping, and fostering team agility. Demonstrated ability to reduce accounts receivable balances and resolve customer disputes efficiently, contributing to improved operational outcomes. Excel in using QuickBooks and MS Office Suite, underpinning strong analytical and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
ACCOUNTANT
ACURA OF MAUI
06.2022 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
SHIFT SUPERVISOR
STARBUCKS
09.2015 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Front Desk Receptionist
MAUI'S BEST MASSAGE AND SPA
02.2020 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
MANAGER
McDonald's Restaurant
06.2011 - 09.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
H. P BALDWIN HIGH SCHOOL
WAILUKU06.2011
Skills
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Bookkeeping
- Financial Statements
- Payroll Processing
- Tax Preparation
- General Ledger Entries
Timeline
ACCOUNTANT
ACURA OF MAUI
06.2022 - Current
Front Desk Receptionist
MAUI'S BEST MASSAGE AND SPA
02.2020 - 05.2020
SHIFT SUPERVISOR
STARBUCKS
09.2015 - 06.2022
MANAGER
McDonald's Restaurant
06.2011 - 09.2015
High School Diploma -
H. P BALDWIN HIGH SCHOOL