Ria Manalo
Hayward,CA
Summary
Dynamic Activity Director with a proven track record at Driftwood Healthcare, specializing in program development and event planning. Expert in enhancing resident engagement through tailored recreational activities and fostering a supportive community. Strong organizational skills and attention to detail ensure compliance and continuous improvement in therapeutic recreation practices.
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Activity Director
Driftwood Healthcare And Rehabilitation Center
01.2024 - Current
- Designed and implemented engaging recreational programs tailored to resident needs.
- Coordinated activities to enhance social interaction and promote wellness among residents.
- Trained and supervised activity staff, fostering a collaborative team environment.
- Developed partnerships with local organizations to expand program offerings and resources.
- Managed budgets for activity supplies, ensuring cost-effective resource allocation.
- Evaluated resident participation and feedback to continuously improve activity schedules.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Organized special events that increased community engagement and resident satisfaction.
- Maintained compliance with regulatory standards related to therapeutic recreation practices.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
Activity Director
Baypoint Healthcare Center
04.2019 - 11.2023
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Created and delivered recreational programs for small and large groups of residents.
Receptionist
Baypoint Healthcare Center
06.2017 - 03.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients, enhancing workflow efficiency.
- Trained new reception staff on office procedures and customer service protocols.
- Implemented electronic health record systems, improving data accuracy and retrieval speed.
- Developed patient information materials, facilitating clear communication of services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Medical Record Assistant
Baypoint Healthcare Center
03.2015 - 05.2017
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy and confidentiality.
- Coordinated retrieval and filing of medical documents, supporting efficient office operations and compliance with regulations.
- Assisted healthcare professionals by providing timely access to patient information, enhancing workflow efficiency.
- Implemented standardized procedures for document management, improving overall accuracy and reducing processing time.
- Conducted regular audits of medical records to identify discrepancies, ensuring adherence to legal standards and patient privacy laws.
- Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion.
- Audited files for completion and accuracy.
- Posted medical records promptly upon accurate assembly and analysis.
Skills
- Activity organization
- Event planning experience
- Organizational skills
- Program development
- Excellent organizational skills
- Attention to detail
- Customer service
- Active listening
- Professionalism
Timeline
Activity Director
Driftwood Healthcare And Rehabilitation Center
01.2024 - Current
Activity Director
Baypoint Healthcare Center
04.2019 - 11.2023
Receptionist
Baypoint Healthcare Center
06.2017 - 03.2019
Medical Record Assistant
Baypoint Healthcare Center
03.2015 - 05.2017