Ria Oktavia
Campbell,CA
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Old Navy
09.2023 - Current
- Oversaw operations team ensuring adherence to company guidelines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Cost Plus World Market, Inc
04.2019 - 06.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Store Manager
Big Lots
01.2016 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Safeway
06.2006 - 02.2016
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Education
High School Diploma -
Del Mar High School
San Jose, CA06.2005
Bachelor - Business Management
San Jose City College
San Jose, CA06.2010
Skills
- Conflict resolution
- Team collaboration
- Customer engagement
- Leadership
- Time Management
- Development
Timeline
Operations Manager
Old Navy
09.2023 - Current
Operations Manager
Cost Plus World Market, Inc
04.2019 - 06.2023
Store Manager
Big Lots
01.2016 - 01.2019
Operations Manager
Safeway
06.2006 - 02.2016
High School Diploma -
Del Mar High School
Bachelor - Business Management
San Jose City College
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