Ria Richards
Gaithersburg,MD
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology, ICD and diagnosis codes. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
Work History
Project Manager
Champion Home Improvements, LLC
10.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
- Provided management for internal personnel, contractors and vendors.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Head Scheduler
Arizona Oncology
03.2021 - 09.2021
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
Associate
Amazon
08.2020 - 03.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Cardiac Scheduler
NorthWest Medical Center
09.2018 - 03.2020
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Case Manager
Express Scripts
11.2015 - 03.2018
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed a team of co-workers ensuring that they were conducting benefit investigation accurately and timely,
- Advised when and how to appeal authorizations and over turn denials.
- Managed a region of doctor office referrals.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Education
No Degree - Health Information
Seminole State College of Florida
Sanford, FL02.2012
Skills
- Conflict Management
- Client Relations
- Sales and Marketing
- EMR Systems
- Eligibility Assessments
- Multitasking and Organization
- Case Planning and Management
- Verbal and Written Communication
- Telephone Etiquette
- MS Office
- A/P and A/R
- Project Management
Accomplishments
I have written 2 books of poetry and getting ready to publish the 3rd. My poetry is inspired by life experiences good and bad. Expressing how those prior outcomes can make us stronger by gaining strength due to the outcome and a high power.
Author of 2 books
Book 2 is a continuation of book 1, digging deep within. Speaking from experience of past hurt and how your strength can come from your source or belief so you have a positive outcome.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Champion Home Improvements, LLC
10.2021 - Current
Head Scheduler
Arizona Oncology
03.2021 - 09.2021
Associate
Amazon
08.2020 - 03.2021
Cardiac Scheduler
NorthWest Medical Center
09.2018 - 03.2020
Case Manager
Express Scripts
11.2015 - 03.2018
No Degree - Health Information
Seminole State College of Florida
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