Ria Shrivastava
Brooklyn,NY
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
9
9
years of professional experience
Work History
Senior Product Support Specialist
Win Home Inspection Legacy Lic.#20508
Chicago, IL
05.2023 - Current
- Act as a liaison between customers and engineering teams, gathering insights to improve in-house product functionality.
- Analyze customer data and feedback to identify patterns, recommend process improvements, and reduce issue recurrence..
- Optimized ticket organization and workflow by collaborating with cross-functional teams to improve response efficiency.
- Led SP onboarding sessions, ensuring seamless integration and understanding of systems through effective communication and training
- Successfully conducted Franchise Onwers site audits, ensuring compliance and operational efficiency.
- Participated in pricing discussions for inspectors, analyzing recent market trends and providing strategic pricing recommendations
- Designed and customized email templates to enhance clarity and improve user engagement.
- Helped in developing proper documentation for knowledge sharing and imparting updates to ensure everyone stays well-versed in product updates and support procedure
- Developed newsletters for stakeholders to engage their clients and agents, providing insights on market relevance and competitive positioning within the inspection industry.
- Led training sessions for clients, equipping them with fundamental skills in tools like Gmail and Zoom to improve their workflow and communication efficiency
- Delivered technical training sessions to stakeholders on the in-house inspection report software, ensuring effective utilization and adoption.
- Conducted multiple QA sessions to gather end-user feedback, collaborating with the engineering team to integrate improvements based on user insights.
Software Developer Intern
Flowlogix Gmbh
Dresden, Saxony
08.2020 - 12.2020
- 1. Implemented a data ingestion pipeline to clean, manipulate, and persist large datasets eliminating the
manual effort in Excel.
2. Performed data analysis and data manipulation using the Pandas and NumPy libraries.
3. Performance testing of databases (PostgreSQL, SQLite) in Java, C#, and Python.
4. SQL queries to work with BigData.
5. Assisted in recognizing, Identifying different business objectives for their Warehouse robots project and
delivering better business recommendations to the stakeholders.
6. Documentation of business findings and maintaining relevant insights
9. Assisted in verifying the user-accepted solutions and helping with new ideas.
Student Research Assistant
TechicaL University Dresden
Dresden, Saxony
04.2019 - 06.2019
- 1. Automated acquisition and instantiation of bare metal machines through MAAS service.
2. Automated deployment of software on machines using Kubernetes, Conjure-up, and Juju.
3. Implemented a mechanism to run client applications in one or multiple Docker containers (deployed
through Kubernetes).
Internship Student
Huber+Suhner
Gurugram, Haryana
03.2016 - 05.2016
- 1. Performed testing of Data Transmission Technology such as Optical Fiber, Radio.
2. Manages railway contract for the company
3. Performed technical product comparison of Huber + Suhner and Diesel Locomotive.
4. Gathered Documents for the vendors DLW vendors and created a business layout of the high cost price of
materials.
5. Documentation of Vendor findings.
Education
Master of Science - Computer Science
Techincal University Dresden
Dresden, Saxony08-2023
Bachelor of Science - Electrical And Electronics Engineering
SRM University
Chennai, IN05-2018
Skills
- Issue resolution
- User acceptance testing
- Product Expertise
- Ticketing systems
- SLA management
- Records review
- CRM software
- Cross-functional collaboration
- Remote support
- System administration
- Telephone support
- Application support
- Knowledge base maintenance
- Issue reporting
- Hardware troubleshooting
- Escalation management
Languages
English
Full Professional
German
Limited
Volunteering
- Volunteered as a Math Tutor for students in grades 6-8 in Brooklyn, providing academic support and fostering a strong foundation in mathematics.
- Participated as a Volunteer in the NYC Half Marathon, assisting with event coordination and participant support.
Technical Details
- Microsoft Power Platform (Power BI) / Microsoft: Microsoft Excel, Microsoft
- CRM Tools- Hubspot, Jira
- Zoom Desktop Systems
- Tableau
PowePoint, Microsoft Word, Microsoft Outlook / SQL / distributed systems / Python / Java / Some
experience with HTML5 and CSS / Good knowledge of relational databases(PostgresSQL Oracle))
Timeline
Senior Product Support Specialist
Win Home Inspection Legacy Lic.#20508
05.2023 - Current
Software Developer Intern
Flowlogix Gmbh
08.2020 - 12.2020
Student Research Assistant
TechicaL University Dresden
04.2019 - 06.2019
Internship Student
Huber+Suhner
03.2016 - 05.2016
Master of Science - Computer Science
Techincal University Dresden
Bachelor of Science - Electrical And Electronics Engineering
SRM University
Similar Profiles
Anuj VishwakarmaAnuj Vishwakarma
Design Specialist at WIN Home InspectionDesign Specialist at WIN Home Inspection
Akshay TNAkshay TN
Test Engineer at WIN Home InspectionTest Engineer at WIN Home Inspection
Amy GreenAmy Green
Owner/Office Manager at WIN Home InspectionOwner/Office Manager at WIN Home Inspection