Ria Verma
Jacksonville,FL
Summary
Certified Scrum Master with over 14 years of experience in leading Agile teams to deliver high-quality software products. Proven track record in facilitating Scrum ceremonies, coaching teams on Agile best practices, and driving continuous improvement to increase efficiency and productivity. Expertise in Scaled Agile Framework (SAFe), with a demonstrated ability to align Agile Release Train (ART) objectives with business goals. Proficient in removing impediments, managing dependencies, and fostering a culture of continuous learning and collaboration.
Overview
15
15
years of professional experience
Work History
Sr. Scrum Master / Product Release Manager
Black Knight Financial Services/ ICE
Jacksonville, FL
04.2017 - Current
- Company Overview: The Servicing Digital Suite is a web-based mortgage application offering a wide range of features, including Loan Application and Pre-Approval, Loan Tracking, Payment Management, Loan Details and Information, Document Management, Notifications and Alerts, Educational Resources, Customer Support, and robust Security Features
- It empowers users to manage their loans, handle payments, access loan details, explore neighborhood information, and make payments
- The application is built on three core pillars: Login, Registration, and Payment
- Customers can personalize their experience by enabling or disabling features based on their needs
- Additionally, it is available on mobile devices via the Servicing Digital app
- Lead and facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Implemented real-time data analytics to track sprint velocity, increasing team efficiency by 45%
- Responsible for Product certification and manage Release documents for various releases by managing priority and issue remediation
- Responsible for the release management lifecycle through ServiceNow
- Identify and remove obstacles that hinder the team’s productivity and ability to meet sprint goals
- Played a key role in PI Planning sessions, coordinating team breakouts, resolving cross-team dependencies, Risk assessment and aligning PI objectives with business goals
- Used SAFe (Scaled Agile Framework) to manage the coordination of work across multiple Agile teams
- Lead the Agile Release Trains (ARTs) and Program Increments (PIs) for large-scale projects, ensuring timely delivery of integrated solutions
- Track and report key Agile metrics such as velocity, burn-down charts, and cycle time to assess the team’s performance and progress for Management
- Use metrics to identify areas for improvement and facilitate discussions during retrospectives to drive continuous improvement
- Involved in post implementation Risk Analysis and mitigation plan
- Assist the Product Owner in maintaining a well-groomed and prioritized product backlog, ensuring that the team always has a clear and actionable set of tasks
- On-Call support during major releases, environmental changes and system upgrades
- The Servicing Digital Suite is a web-based mortgage application offering a wide range of features, including Loan Application and Pre-Approval, Loan Tracking, Payment Management, Loan Details and Information, Document Management, Notifications and Alerts, Educational Resources, Customer Support, and robust Security Features
- It empowers users to manage their loans, handle payments, access loan details, explore neighborhood information, and make payments
- The application is built on three core pillars: Login, Registration, and Payment
- Customers can personalize their experience by enabling or disabling features based on their needs
- Additionally, it is available on mobile devices via the Servicing Digital app
Scrum Master
Beeline
Jacksonville, FL
10.2013 - 03.2017
- Company Overview: Beeline.com, Inc
- Provides software solutions for sourcing and managing the extended workforce
- It provides Vendor Management System, a Software-as-a-Service platform for managing non-employees; and OnForce, a freelancer management system/talent exchange and online work platform that enables companies to search for, negotiate with, and engage directly with non-employee talent
- The company provides services procurement, contingent staffing, resource tracking, and workforce analytics solutions
- Consistently delivered over 15 projects in Web based environment, in addition to enhancements, in a timely fashion for VMS (Vendor Management System) application
- Lead and facilitate all key Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Ensure that Scrum ceremonies are efficient, focused, and productive, helping the team achieve sprint goals
- Actively identify and remove impediments that hinder the team's progress, ensuring smooth workflow and productivity
- Assist the Product Owner in backlog management, helping to define user stories, prioritize tasks, and prepare for sprints
- Facilitate effective collaboration between the Product Owner and the development team to ensure clear communication and alignment on goals
- Monitor and track team progress using Agile metrics, such as velocity, burn-down charts, and cycle time, to identify areas for improvement
- Use metrics to provide insights into the team's performance and help drive discussions during retrospectives
- Collaborate with the Subject Matter Experts and support team to resolve On-Call production issues
- Beeline.com, Inc
- Provides software solutions for sourcing and managing the extended workforce
- It provides Vendor Management System, a Software-as-a-Service platform for managing non-employees; and OnForce, a freelancer management system/talent exchange and online work platform that enables companies to search for, negotiate with, and engage directly with non-employee talent
- The company provides services procurement, contingent staffing, resource tracking, and workforce analytics solutions
Scrum Master
Winn-Dixie/BI-LO
Jacksonville, FL
11.2009 - 09.2013
- Company Overview: The integration of a Warehouse Management System (WMS) with a Point of Sale (POS) system combines inventory and warehouse management functionalities with retail sales processes
- This integration ensures a seamless flow of data between warehouse operations and sales transactions, enhancing accuracy, efficiency, and customer satisfaction
- It was designed to replace the legacy Retalix TRICEPS application
- The new Warehouse Management System encompasses a comprehensive suite of processes for managing warehouse inventory, including receiving, tracking, and shipping
- Guided teams through Agile transformations, leading to improved delivery times and customer satisfaction
- Actively participate in design session with Solutions Architect, analyzing user and business requirements
- Managed communication between development teams, stakeholders, and executive leadership, ensuring project transparency and alignment
- Supported teams in the estimation and decomposition of user stories for effective sprint planning
- Implemented metrics to track team performance and productivity, using data to drive improvements in Agile processes
- Facilitated Agile workshops and training sessions, educating team members on Scrum principles and practices
- Participated in meetings with users for Data Mapping and data flow diagram for Interface testing of various module of Warehouse Management System
- The integration of a Warehouse Management System (WMS) with a Point of Sale (POS) system combines inventory and warehouse management functionalities with retail sales processes
- This integration ensures a seamless flow of data between warehouse operations and sales transactions, enhancing accuracy, efficiency, and customer satisfaction
- It was designed to replace the legacy Retalix TRICEPS application
- The new Warehouse Management System encompasses a comprehensive suite of processes for managing warehouse inventory, including receiving, tracking, and shipping
Education
Master in Business Administration (MBA) - Information Technology
Skills
- Agile Methodologies (Scrum, Kanban)
- Scrum Facilitation
- Conflict Resolution
- SAFe (Scaled Agile Framework)
- PI Planning & Execution
- Continuous Improvement
- Cross-functional Collaboration
- Retrospectives & Reviews
- Backlog Refinement
Awards
- Quality Excellence Award, 2017, Black Knight Financial Services
- Quality Recognition Award, 2013, Winn-Dixie
Timeline
Sr. Scrum Master / Product Release Manager
Black Knight Financial Services/ ICE
04.2017 - Current
Scrum Master
Beeline
10.2013 - 03.2017
Scrum Master
Winn-Dixie/BI-LO
11.2009 - 09.2013
Master in Business Administration (MBA) - Information Technology
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