RIAD AITBOUTHAYKTE
Marrakech,Moroco
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Reliable and upbeat Sales successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Reception Internship
Riad MOGADOR PALACE
11.2018 - 01.2019
- 3 months reception internship at hotel Riad MOGADOR PALACE, Marrakech
Reception Internship
AMANJENNA
01.2019 - 04.2019
- 4 months reception internship at hotel AMANJENNA, Marrakech
Works Reception
Riad MOGADOR GUELIZ
06.2019 - 12.2019
- 6 months works reception at hotel Riad MOGADOR GUELIZ, Marrakech
Works Reception
CLUB MARMARA MADINA
11.2019 - 01.2020
- 3 months works reception at hotel CLUB MARMARA MADINA Marrakech
International Guest Services
Norwegian Cruise Line
11.2021 - 03.2022
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Ensured compliance with all safety regulations by conducting regular audits of emergency procedures and equipment maintenance schedules.
International Guest Services
Norwegian Cruise Line
05.2022 - 10.2022
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
International Guest Services
Norwegian Cruise Line
01.2023 - 06.2023
- Spearheaded the creation of promotional packages for special events or seasonal promotions to attract more bookings.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
International Guest Services
Norwegian Cruise Line
08.2023 - 12.2023
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
International Guest Services
Norwegian Cruise Line
01.2024 - Current
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Bachelor of Science - Business Economics
Assam Ennjah
Marrakech Morocco06.2018
Skills
- Clerical Support
- Recordkeeping
- Mail distribution
- Supply Restocking
- Presentations
- Computer Skills
- Professionalism
Self Skills
- Dynamic
- Presentable
- Team spirit
- Sense of responsibility and speed of learning
- Punctual
- Active
- Good organizer
Family Status
single
Personal Information
Date of Birth: 02/15/01
Hobbies and Interests
- Travelling
- Swimming and water sports
- Drawing
Training
- Diplôma of science economy
- Driving license category B
Languages
German
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
Timeline
International Guest Services
Norwegian Cruise Line
01.2024 - Current
International Guest Services
Norwegian Cruise Line
08.2023 - 12.2023
International Guest Services
Norwegian Cruise Line
01.2023 - 06.2023
International Guest Services
Norwegian Cruise Line
05.2022 - 10.2022
International Guest Services
Norwegian Cruise Line
11.2021 - 03.2022
Works Reception
CLUB MARMARA MADINA
11.2019 - 01.2020
Works Reception
Riad MOGADOR GUELIZ
06.2019 - 12.2019
Reception Internship
AMANJENNA
01.2019 - 04.2019
Reception Internship
Riad MOGADOR PALACE
11.2018 - 01.2019
Bachelor of Science - Business Economics
Assam Ennjah
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