RIAHNA 'REMY' MALAY
Shippensburg,PA
Summary
Results-driven administrative professional with extensive experience in optimizing office operations and enhancing team productivity. Demonstrated success in increasing e-commerce sales through strategic online presence improvements for small businesses. Core competencies include schedule management, correspondence handling, and record maintenance, with a proven track record of streamlining workflows and communication in diverse environments.
Overview
22
22
years of professional experience
10
10
Years as a personal assistant
Work History
Personal Administrative Assistant
Jean Baughman Estate
Chambersburg, PA
03.2025 - 07.2025
- Provided administrative support to departmental managers by preparing documents such as reports or spreadsheets.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Assisted with special projects as needed by researching topics, organizing data, and summarizing findings.
- Compiled reports, created spreadsheets, and tracked budgets. Maintained filing systems for confidential documents and records.
- Scanned documents into electronic format for storage in a secure database system.
Website Content Designer & Manager
The Star of Astoroth Productions
Shippensburg, PA
01.2022 - 07.2025
- Developed content for websites, blogs, and various social media platforms to promote small business brands.
- Edited photographs for use in digital media platforms, including web banners and social media posts, that inspire, inform, or captivate consumers.
- Utilized various software and tools to streamline processes and optimize performance, using, but not limited to, Procreate, Adobe Photoshop, Creative Suite, Canva, and Picsart Pro.
- Created content calendars to ensure the timely delivery of posts, campaigns, and promotions on various social media platforms via Buffer, Meta Business, and Hootsuite.
- Provided technical advice and support to customers regarding the use of e-commerce-related platforms, point-of-sale systems, and other payment processing solutions, with self-created templates for small business bookkeeping.
- Provided technical support related to e-commerce platform and inventory issues encountered by customers.
Merchandiser Manager & Project Coordinator
Sacred Circle Books
Alexandria, VA
07.2021 - 03.2022
- Responsible for planning, coordinating, and scheduling book signings, book fairs, personal client-to-client appointments, and consultations with remote and in-store author Q&As.
- Managed, received, and organized current inventory, with a focus on trending books; specializing in inventory control, and loss prevention.
- Team Lead regarding one-on-one client inquiries in topics such as life coaching, psychology for healing, grief counseling, and guidance.
- Other responsibilities included knowledge of POS systems, in-store marketing, answering phones, cash handling, team scheduling, open and closing duties, and customer service.
Store Manager
CORDIAL: Craft Wine Beer & Spirits
Washington, DC
01.2016 - 01.2020
- Primary decision-maker and buyer for all wine, beer, and spirits inventory at multiple locations.
- Managed, scheduled, and maintained a team of junior sommeliers to ensure smooth operations during peak periods.
- Prepared orders for delivery or shipment according to customer and federal-established guidelines.
- Responsible for maintaining products and visual merchandise displays for wine tastings, charity events, and weekly promotions.
- Compliance in DC, Maryland, and Virginia ABRA laws regarding staff training, ID verification, legal drinking age, and merchandising laws.
- Pleasantly built report with customers, enough to ask for me by name upon future visits, establishing brand loyalty.
- Updated patrons on current promotions or specials related to different wines, and events on social media accounts across multiple platforms.
Education
WSET Advanced 3 - WINE & VITICULTURE
Wine and Spirits Educational Trust
Washington, DC01.2018
Associate in Arts (AA) - ANIMATION & ENTERTAINMENT MARKETING
The Art Institute of California-Argosy University San Diego
San Diego, CA12.2006
Associate in Arts (AA) - Studio Art And Art History
PALOMAR COMMUNITY COLLEGE
San Marcos, CA05.2003
Skills
- Customer relations management: 20 years
- Strong communication skills
- Retail management
- Analytical and critical thinking
- Fastidious and thorough
- Work organization and time prioritization
- Brand-focused marketing
- Content creation and organization
- Social media advertising and marketing
- Team coordination and collaboration
- Interpersonal communication prowess
- Project leadership
- Technical support with conflict resolution
- Inventory management and control
- Friendly, positive attitude
- Confidential record management
- POS Platforms: Square, Toast, Shopify, Meta, PayPal
- QuickBooks
- Microsoft Office
- Google Suite
- Adobe Creative Suite
- Traditional and digital illustration
- First Aid/CPR certified
Languages
- English, Fluent
- French, Intermediate
- German, Intermediate
- Spanish, Intermediate
References
References available upon request.
Timeline
Personal Administrative Assistant
Jean Baughman Estate
03.2025 - 07.2025
Website Content Designer & Manager
The Star of Astoroth Productions
01.2022 - 07.2025
Merchandiser Manager & Project Coordinator
Sacred Circle Books
07.2021 - 03.2022
Store Manager
CORDIAL: Craft Wine Beer & Spirits
01.2016 - 01.2020
WSET Advanced 3 - WINE & VITICULTURE
Wine and Spirits Educational Trust
Associate in Arts (AA) - ANIMATION & ENTERTAINMENT MARKETING
The Art Institute of California-Argosy University San Diego
Associate in Arts (AA) - Studio Art And Art History
PALOMAR COMMUNITY COLLEGE
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